Summary
Overview
Work History
Education
Skills
Timeline
Generic

Logan Loalbo

San Antonio,TX

Summary

Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Looking to obtain a position where I can utilize the skills I have gained in my past endeavors and customer service experiences to meet and exceed company, personal, and client expectations.

Overview

4
4
years of professional experience

Work History

Server

Fish City Grill
06.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Server

Aspen Creek Grill
10.2021 - 06.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Lead Host

The Rustic
01.2021 - 09.2021
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Answered customer questions about hours, seating, and menu information.
  • Accommodated special seating requests for guests to enhance satisfaction.

Store Associate

Bath & Body Works
10.2019 - 03.2020
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Answered questions about store policies and addressed customer concerns.

Education

High School Diploma -

Harlan High School
San Antonio, TX
06.2020

Skills

  • Guest Engagement
  • Suggestive Selling
  • Problem-Solving
  • Verbal Communication
  • Flexible and Adaptable
  • Attention to Detail
  • Friendly, Positive Attitude

Timeline

Server

Fish City Grill
06.2023 - Current

Server

Aspen Creek Grill
10.2021 - 06.2023

Lead Host

The Rustic
01.2021 - 09.2021

Store Associate

Bath & Body Works
10.2019 - 03.2020

High School Diploma -

Harlan High School

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Logan Loalbo