Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Logan Locke

Houston,TX

Summary

Fairly new graduate with foundational knowledge in Phlebotomy well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

10
10
years of professional experience

Work History

Phlebotomist II

Quest Diagnostics
Houston
06.2024 - 08.2024
  • Prepared specimens for transport to external laboratories
  • Collected specimens from pediatric, adult, geriatric, and special needs patients
  • Followed all safety protocols when handling hazardous materials
  • Performed venipuncture and other blood collection procedures according to established standards
  • Provided excellent customer service while interacting with patients
  • Tracked collected specimens by initialing, dating, and noting times of collection
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios
  • Enhanced patient experience through compassionate care and communication during blood draw procedures

Medical Claims Specialist

Sutherland Healthcare Solutions
Houston
06.2019 - 06.2023
  • Monitored and updated claims status in claims processing system
  • Verified patient insurance coverage and benefits for medical claims
  • Managed large volume of medical claims on daily basis
  • Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations
  • Evaluated medical claims for accuracy and completeness and researched missing data
  • Responded to correspondence from insurance companies
  • Followed up on denied claims to verify timely patient payment and resolution
  • Researched and resolved complex medical claims issues to support timely processing
  • Used administrative guidelines as resource or to answer questions when processing medical claims
  • Paid or denied medical claims based upon established claims processing criteria
  • Assessed medical claims for compliance with regulations and corrected discrepancies
  • Processed insurance payments and maintained accurate documentation of payments.

Outbound Sales Representative

Reliant Energy
Houston
05.2017 - 06.2019
  • Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints
  • Educated customers on product and service benefits, explaining features and answering questions
  • Pitched products and services to potential customers, securing new deals and sales opportunities
  • Utilized sales techniques to build customer interest and close sales
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems
  • Generated leads and established relationships with potential customers through outbound telephone calls
  • Negotiated pricing and payment terms with customers when possible to close deals
  • Observed and learned changing customer requirements and adapted sales strategies as needed.

Retail Sales Associate

Gap Outlet
Houston
01.2015 - 03.2017
  • Answered questions about store policies and addressed customer concerns
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates
  • Trained new employees in sales techniques and store procedures, improving team effectiveness
  • Supported store management in planning and executing seasonal promotions and sales events

Education

First Step Phlebotomy School
Houston Tx

Jack Yates High School
Houston Tx
05.2017

Skills

Medical Billing

Claims Processing

Insurance Verification

Data Entry Accuracy

Multitasking

Customer Service

Venipuncture

Patient Care

Order of draw

Sample and specimen collection

Specimen Preparation

Blood collection techniques

Patient confidentiality

Medical terminology knowledge

HIPAA

Additional Information

First step school of phlebotomy (SW) Houston-Houston, TX March (2021 to June 2024) certified

Phlebotomist training , NPCE Certification #- 24R1637

  • learning the blood collection identify the tubing color and additives in the order of draw, venipuncture (butterfly & straight needle) daily quiz and lecture on basic medical terminology, urinalysis collection, specimen handling and processing. clinical training knowledge of centrifuge use. provide online assistance if needed for the students to become certified phlebotomist

Timeline

Phlebotomist II

Quest Diagnostics
06.2024 - 08.2024

Medical Claims Specialist

Sutherland Healthcare Solutions
06.2019 - 06.2023

Outbound Sales Representative

Reliant Energy
05.2017 - 06.2019

Retail Sales Associate

Gap Outlet
01.2015 - 03.2017

First Step Phlebotomy School

Jack Yates High School

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