Logan McGowan
Gen Korean BBQ House
Waco,TX
2
years of post-secondary education
4
years of professional experience
Skilled Dining Room Manager with expertise in overseeing operations and staff to deliver efficient service and maintain customer satisfaction. Developed and implemented training programs to enhance team performance. Managed staff scheduling and resolved customer issues, ensuring a high-quality dining experience in fast-paced environments.
Work History
Manager
1 Year 3 Months- Managed dining room operations at Gen Korean BBQ House
- Supervised servers, hosts, and busser to ensure smooth service delivery
- Enforced customer service standards and resolved issues to maintain high-quality service
- Coached, mentored, and trained team members to enhance job performance
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Scheduled staff shifts and break coverage
- Trained staff on Korean barbecue service standards
Barista
1 Year 6 Months- Prepared handcrafted beverages following Starbucks recipes and quality standards.
- Operated cash register and handled customer payments with accuracy.
- Greeted customers and delivered friendly service in fast-paced store settings.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained clean workstations, equipment, and dining areas for safety.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Supported shift teams with opening, closing, and daily store tasks.
Education
Associate of Arts - Liberal Arts
Skills
Restaurant management
Operational oversight
Staff scheduling
Standard operating procedures
Health and safety compliance
Food safety
Team management
Team training
Service excellence
Cash handling
Customer service
Effective communication
Conflict resolution
Problem solving
Performance feedback
Decision-making
References
References available upon request.
Timeline
Manager
Gen Korean BBQ House
07.2025 - CurrentRead More
Navarro College
Associate of Arts from Liberal Arts
09.2023 - 09.2025Read More
Barista
Starbucks
11.2022 - 05.2024Read More