Bowling
Logan McKenna
Syracuse
Summary
Dedicated professional with strong customer service expertise and a keen attention to detail. Experienced in sales and product knowledge, ensuring customer satisfaction through effective communication and timely support.
Overview
5
5
years of professional experience
Work History
Online Personal Shopper
Walmart
05.2026 - Current
- Assisted customers in selecting products based on preferences and needs.
- Learned to utilize inventory management systems for accurate product availability.
- Adapted quickly to changing promotions and sales events for optimal customer satisfaction.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Ensured timely fulfillment of online orders through effective communication with store teams.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Worked productively with customers to meet order requirements and service expectations.
Overnight Maintenance/Stocking Associate
Walmart
02.2023 - 05.2026
- Organized and stocked merchandise on shelves to maintain optimal inventory levels.
- Ensured product displays were visually appealing and met company standards.
- Trained new associates in stocking techniques and safety protocols to improve team performance.
- Implemented best practices for backroom organization, improving accessibility of merchandise.
- Maintained store cleaning machines
- Assisted in training new janitorial staff on proper cleaning techniques and safety protocols.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Maintained cleanliness and sanitation of assigned areas, ensuring compliance with health and safety standards.
Shift Lead
Warrens Family Resturaunts
11.2023 - 06.2024
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored new team members on operational procedures and customer service standards.
- Completed store opening and closing procedures and balanced tills.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Monitored compliance with health and safety regulations, fostering a safe work environment for staff and customers.
- Resolved customer inquiries and complaints promptly, enhancing overall guest satisfaction ratings.
- Coordinated shift schedules to optimize staff coverage during peak hours, improving operational efficiency.
- Implemented process improvements to enhance team productivity and reduce service wait times.
CNA/MedTech
Raintree Assisted Living
01.2023 - 02.2023
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff for prompt care.
- Maintained cleanliness and organization of resident rooms and common areas.
- Assisted patients with daily living activities, promoting independence and dignity.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Front Line Cashier
Warrens Family Resturaunt
06.2022 - 12.2022
- Processed customer transactions accurately and efficiently at point-of-sale.
- Assisted in training new cashiers on register operations and customer service protocols.
- Maintained cleanliness and organization of front-line workstation to enhance customer experience.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Developed strong relationships with repeat customers, enhancing overall service quality.
- Implemented process improvements that reduced transaction times during busy shifts.
- Collaborated with kitchen staff to ensure timely order fulfillment during peak hours.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Team Member
Culvers
05.2021 - 10.2021
- Delivered exceptional customer service in fast-paced environment.
- Collaborated with team members to ensure efficient food preparation and service.
- Maintained cleanliness and organization of workstations according to health standards.
Cashier
Arctic Circle
01.2021 - 05.2021
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted in training new staff on cash handling procedures and customer service protocols.
- Maintained clean and organized checkout area to enhance customer experience.
- Resolved customer inquiries and complaints, ensuring satisfaction and loyalty.
Education
High School Diploma -
Syracuse High School
Syracuse, UTSkills
- Patience and empathy
- Customer service expertise
- Sales experience
- Very quick to pickup skills and retain information
- Brand awareness
- Hospitality and accommodation
- Attention to detail
- Decision-making
- Product knowledge
- Purchase recommendations
Interests
Comedy
Nature
Timeline
Online Personal Shopper
Walmart
05.2026 - Current
Shift Lead
Warrens Family Resturaunts
11.2023 - 06.2024
Overnight Maintenance/Stocking Associate
Walmart
02.2023 - 05.2026
CNA/MedTech
Raintree Assisted Living
01.2023 - 02.2023
Front Line Cashier
Warrens Family Resturaunt
06.2022 - 12.2022
Team Member
Culvers
05.2021 - 10.2021
Cashier
Arctic Circle
01.2021 - 05.2021
High School Diploma -
Syracuse High School