Logan Mcquiston
Spring Hill,FL
Summary
Dynamic and results-driven professional with experience at Lowes Home Improvement, excelling in order fulfillment and customer service. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in equipment operation and order picking, consistently achieving productivity goals while maintaining a safe work environment.
Overview
3
3
years of professional experience
Work History
Fulfillment Associate
Lowes Home Improvment
4780 Commercial Way
11.2024 - Current
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
- Pulled orders quickly to maintain demanding productivity goals.
Service Technician
Bucks Well Pump Repair
7161 Schering St
05.2022 - 11.2024
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
Maintenance Technician
Bridgestone Retail Operations LLC.
12400 Cortez Blvd
05.2024 - 05.2024
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Collaborated with team members to complete larger repair projects efficiently.
- Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
Skills
- Teamwork and collaboration
- Willing to learn
- Attention to detail
- Friendly and courteous
- Issue resolution
- Order picking skills
- Excellent communication
- Work prioritization
- Punctual and reliable
- Pallet jack proficiency
- Material handling
- Sorting and organizing
- Loading and unloading
- Order fulfillment
- Equipment operation
- Heavy lifting
- Pulling and preparing orders
- Data entry
- Forklift operation
Timeline
Fulfillment Associate
Lowes Home Improvment
11.2024 - Current
Maintenance Technician
Bridgestone Retail Operations LLC.
05.2024 - 05.2024
Service Technician
Bucks Well Pump Repair
05.2022 - 11.2024