
Compassionate and resourceful with ability to connect and build meaningful relationships. Well-versed in community support and resource coordination, offering skills in conflict resolution, crisis management, and advocacy. Committed to making significant impact by providing valuable resources and support to families in need.
• Developed and implemented an in-house anger management treatment curriculum focused on emotional regulation, coping skills, and behavioral accountability.
• Assessed client and family needs, developed individualized goal plans, and monitored ongoing progress toward treatment and service objectives.
• Assisted families in navigating social service systems and coordinated access to community resources, including medical care, financial assistance, housing support, and behavioral health services.
• Advocated on behalf of clients to ensure appropriate services, protect client rights, and improve communication between families, providers, and agencies.
• Facilitated onboarding and training for newly hired staff, providing guidance on case management procedures, documentation, and client engagement strategies.
• Served as a trusted resource for coworkers by offering support, problem solving assistance, and operational guidance regularly sought before supervisory consultation.
• Conducted basic clinical procedures, including venipuncture, EKG administration, specimen collection, vaccinations, and injectable medication administration.
• Processed medical billing payments, maintained accurate financial documentation, and assisted with insurance and patient account inquiries.
• Utilized electronic medical record (EMR) systems to document patient histories, update treatment information, and maintain accurate medical records.
• Responded to patient questions and concerns professionally while providing compassionate support and clear communication regarding procedures and treatment plans.
Case Management
Client Advocacy
Crisis Intervention
Behavioral Health Support
Interdisciplinary Team Collaboration