Logan Olds

Rooms division leader of 345 room property supporting all guest service, front office, and housekeeping operations. Responsible for managing a budget generating $16 million annually. Elevated our elite Marriott recognition program in addition to leading overall guest satisfaction action plans for all operational departments. Implimented use of brand wide technology to more efficiently service all guest needs to improve the guest experience

Responsible for rooms operation of 483 room resort. Direct reports include Director of Front Office, Director of Housekeeping, Director of Security, Laundry Manager, and Director of Resort Activities. Managed guest experience during 150 million dollar full resort renovation still in progress. Improved guest experience during renovation YOY and currently producing satisfaction scores higher than previous 3 years. Responsible for 20+ million dollar room revenue with a 78% profit margin. Property facilitator and trainer of Power of Engagement training.

Responsible for all housekeeping needs for 800 room convention center hotel along with 200,000 sq ft. of public space. Department size of 130+ associates. Maintained property cleanliness and condition scores amongst top 10 in company out of 50 properties. Managed department expenses on monthly basis averaging 200K. Reopened property after Covid epidemic.

Department leader responsible for cleanliness of 305 room hotel, 143 private residences, and 25,000 square feet of event space. Successful merger of Marriott International and Starwood Hotels & Resorts. Responsible for rooms division expenses averaging $130,000 per month. Produced labor productivity improvement YOY while achieving highest GSS metric across property with cleanliness. Implemented technology driven housekeeping management system, HotSos/Rex program. Collaborated with local union to ensure all union employees were managed under contract rules and regulations.

Department leader overseeing overall guest satisfaction for 305 room contemporary luxury hotel. Improved guest satisfaction scores year over year and exceeded loyalty program enrollment goals. Implemented upsell program producing $550,000 in revenue. Substantial reduction in associate turnover along with 96% associate satisfaction. Collaborated with local union to ensure all union employees were managed under contract rules and regulations.

Department leader for all guest front of house operations of 4 Diamond luxury lifestyle property featuring 351 rooms and 50 residences. Direct report of 6 leadership positions and 35 total associates. Ranked 2nd in ADR amongst all W properties and top 5 ranked in Trip Advisor amongst luxury properties.