Logan Pomerleau
The Storage Center
Denham Springs,LA
9
years of professional experience
Dynamic team leader recognized for strong customer service and operational oversight. Experience in training staff and enhancing guest experiences, leading to increased sales and improved customer retention.
Work History
Assistant Store Manager
1 Year 3 Months- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Processed payments for credit and debit transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Handled monthly auction procedures at the of the month.
- Maintained property to keep it looking its best at all times.
- Did daily deposits at the end of the shift.
- Performed any property maintenance that needed to be done.
- Handled collection calls, texts, and emails.
Team Lead
1 Year 5 Months- Supervised daily operations to ensure high-quality care and safety for dogs.
- Trained and mentored staff on best practices in pet handling and customer service.
- Developed and implemented operational procedures to enhance team efficiency and guest experience.
- Maintained the cabins and suites before and after the pups checked in and out.
- Coordinated scheduling and workflow management for optimal staffing during peak hours.
- Facilitated communication between team members to foster collaboration and resolve issues promptly.
- Conducted regular training sessions to maintain compliance with safety protocols and operational standards.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Manage over 200 dogs during their stay. Including their scheduled feedings, playtime, and any special treatments that their owners paid for.
Server
2 Years 1 Month- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction.
- Managed multiple tables efficiently, ensuring timely food and beverage service.
- Collaborated with kitchen staff to ensure accurate order fulfillment and quality standards.
- Trained new team members on service protocols and menu knowledge for improved performance.
- Resolved guest complaints swiftly, turning negative experiences into positive outcomes.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Credit Manager
1 Year 8 Months- Led credit approval process, ensuring compliance with company policies and risk management guidelines.
- Developed strategies to reduce delinquency rates through effective account monitoring and customer communication.
- Mentored junior staff on credit evaluation techniques and best practices for customer interactions.
- Implemented training programs focused on enhancing team performance in credit assessment procedures.
- Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
- Developed strong relationships with clients through professional communication and timely resolution of credit issues.
- Consistently achieved monthly collection targets by prioritizing accounts based on risk level and potential impact on cash flow.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Monitored accounts for signs of fraud and non-payment issues.
- Performed 150+ collection calls daily
- Did in field collection visits to repossess merchandise or payments.
- Achieved weekly sales target.
- Filled in for the delivery team if someone called in or we were short staffed.
Education
High School Diploma
Skills
Problem-solving
Customer service
Customer experience
Customer service and engagement
Retail operations
Inventory control
Customer relations
Store organization
Time management
Team building and leadership
Customer service management
Attention to detail
Store operations
Stock management
POS systems
Upselling and cross selling
Goals and performance
Display setup
Loss prevention
Timeline
Assistant Store Manager
The Storage Center
05.2025 - CurrentRead More
Team Lead
Camp Bow Wow
12.2023 - 05.2025Read More
Server
Buffalo Wild Wings
10.2022 - 11.2024Read More
Credit Manager
Rent A Center Warehouse & Retail Store
02.2018 - 10.2019Read More
Highland High School
High School Diploma
Read More