LOGAN RIO
Newport,NC
Summary
Client success and account management professional with 20+ years of experience building, retaining, and expanding client relationships across real estate, property management, and corporate environments. Skilled at managing high-value portfolios, delivering SLAs, and leading cross-functional teams to resolve client challenges. Adept at leveraging CRM systems (Salesforce, proprietary platforms) to track account health, prepare QBRs, and identify upsell opportunities. Proven ability to translate client feedback into actionable improvements, drive renewals, and ensure consistent service delivery.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Licensed Real Estate Broker
NorthGroup Realty
North Carolina
11.2020 - Current
- Manage client relationships from onboarding through closing, maintaining high retention and repeat business.
- Provide financial and market analysis to guide client decisions, interpreting data to deliver targeted recommendations.
- Utilize CRM platforms to manage client database, track account activity, and identify growth opportunities.
- Negotiate contracts with lenders, attorneys, and vendors to ensure efficient, on-time service delivery.
Transaction Settlement Specialist
eXp Realty
Remote
12.2021 - 12.2022
- Acted as primary client contact for transaction processing, ensuring SLA adherence and accuracy of financial documentation.
- Led oversight of commission authorizations and payment processes, resolving discrepancies within budget and deadlines.
- Supported renewal strategies by coordinating documentation, addressing client inquiries, and ensuring compliance.
Assistant Property Manager
The Hanover Company
Rockville, MD
04.2016 - 04.2019
- Maintained financial standing of a 366-unit property through rent collection, bookkeeping, and reporting.
- Organized and executed resident engagement events, enhancing satisfaction and retention.
- Oversaw vendor relationships and program implementations, ensuring consistent service delivery.
Business Development / Account Manager
Fire and Life Safety America
Hanover, MD
10.2014 - 03.2016
- Served as key account manager, maintaining SLAs and compliance for life safety clients.
- Managed new service implementations and collaborated with technical teams to resolve client issues.
Business Development / Account Manager
Red Hawk Fire & Security
Beltsville, MD
08.2012 - 09.2014
- Expanded portfolio of commercial and government accounts, consistently achieving growth and renewal targets.
- Negotiated contracts, provided compliance consultations, and identified upsell opportunities to augment client portfolios.
- Developed proposals and maintained Salesforce records to track opportunities, forecasts, and competitive positioning.
IT Coordinator
York County Government
York, PA
10.2008 - 06.2010
- Directed IT implementations and staff training, ensuring seamless service delivery across county departments.
- Created continuity plans, driving consistent workflows and proactive risk mitigation.
Logistics/Provisional Coordinator
Soapbox SBX
Remote
06.2007 - 08.2008
- Managed event logistics and vendor coordination for high-profile campaign events, including debates and inaugural activities.
- Coordinated with cross-functional teams to ensure successful program execution.
Education
Post-Bachelor Degree - Education
Drexel University
Philadelphia, PABachelor of Arts - Public Relations
York College of Pennsylvania
York, PA05.2007
Skills
- Client Relationship Management Portfolio Retention Upsell & Cross-Sell Opportunities
- Strategic Account Planning Contract Renewal Support Quarterly Business Reviews (QBRs)
- Salesforce & CRM Systems Data Analysis & Reporting SLA Oversight & Compliance
- Cross-Functional Collaboration Implementation & Service Delivery Client VOC & NPS Tracking
Certification
Licensed Real Estate Broker (State of North Carolina), Active since Nov 2020
Timeline
Transaction Settlement Specialist
eXp Realty
12.2021 - 12.2022
Licensed Real Estate Broker
NorthGroup Realty
11.2020 - Current
Assistant Property Manager
The Hanover Company
04.2016 - 04.2019
Business Development / Account Manager
Fire and Life Safety America
10.2014 - 03.2016
Business Development / Account Manager
Red Hawk Fire & Security
08.2012 - 09.2014
IT Coordinator
York County Government
10.2008 - 06.2010
Logistics/Provisional Coordinator
Soapbox SBX
06.2007 - 08.2008
Post-Bachelor Degree - Education
Drexel University
Bachelor of Arts - Public Relations
York College of Pennsylvania