Logan Rodgers
Rogers
Summary
Detail-oriented and analytical professional with extensive experience in incident management, customer support, and compliance. Skilled in conflict resolution, operational leadership, and communication, with a strong ability to review and process incidents efficiently. Adept at working with diverse teams to ensure safety, policy compliance, and excellent service delivery.
Overview
8
8
years of professional experience
Work History
Service Delivery Coordinator
Telaid Industries
Bentonville
08.2023 - Current
- Process customer complaints, incident reports, and service requests, ensuring timely resolution.
- Collaborate with internal teams to maintain compliance with company policies.
- Document and report operational incidents for process improvement and policy enforcement.
- Review and validate service requests for accuracy and compliance with standards.
- Manage scheduling and dispatch, ensuring seamless workflow.
Young Adults Pastor
New Hope Assembly Of God
Rogers
04.2019 - 02.2025
- Responsible for the overall leadership of a non-profit ministry
- Management of 6 direct reports, budget development & public speaking, counseling, and annual event planning
- Coordinated and spearheaded programs to increase service throughout community
- Provide guidance and support in conflict resolution and policy compliance.
- Develop and implement safety protocols for community engagement events.
Team Lead
Wachter Inc.
Lowell
10.2019 - 08.2023
- Reviewed high volumes of service incidents, ensuring accurate tracking and resolution.
- Managed compliance verification and validated contract adherence.
- Utilized GPS tracking and dispatch software to coordinate field operations.
- Responded to escalated incidents and implemented resolutions efficiently.
- Maintained detailed records of service incidents and technician assignments.
Telecommunications Specialist
J.B. Hunt
Lowell
06.2017 - 04.2019
- Managed incoming communication regarding service issues and policy inquiries.
- Routed and processed high volumes of incident reports and customer concerns.
- Monitored and analyzed tracking data to ensure compliance with service policies.
Education
Bachelor Of Business Administration -
Phoenix University
Phoenix, AZ12.2023
GED -
Fayetteville Adult Education
Fayetteville, AR10-2011
Skills
- Servant Leadership
- Creativity
- Ethics
- Dedication
- Leadership
- Marketing
- Incident Review & Resolution
- Risk & Compliance Analysis
- Customer Service & Support
- Conflict Resolution & Mediation
- Data Review & Reporting
- Process Optimization
- Communication & Team Coordination
- GPS Tracking & Dispatch
Timeline
Service Delivery Coordinator
Telaid Industries
08.2023 - Current
Team Lead
Wachter Inc.
10.2019 - 08.2023
Young Adults Pastor
New Hope Assembly Of God
04.2019 - 02.2025
Telecommunications Specialist
J.B. Hunt
06.2017 - 04.2019
Bachelor Of Business Administration -
Phoenix University
GED -
Fayetteville Adult Education