Detail-oriented worker with experience in team leadership and workload management. Skilled in executing operational standards and promotional planning, contributing to strategic business goals and improved guest experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Jon Smith Subs
Clinton Twp, MI
09.2023 - 08.2025
Resolved customer complaints promptly to improve satisfaction and foster loyalty.
Trained new employees on menu items and customer service standards.
Executed opening, closing, and shift change functions to uphold daily operational standards.
Collaborated with management on developing strategic plans for achieving business goals.
Busser
El Charro of Fraser
Fraser, Michigan
09.2021 - 09.2023
Guided new bussers on effective cleaning and table service techniques to promote consistency.
Ensured the cleanliness of the dining area and expedited table resets to enhance the guest experience.
Assisted team members with tasks to improve workflow.
Maintained a friendly attitude towards customers at all times.
Education
High School Diploma -
Fraser High School
Fraser, MI
05-2025
Bachelor of Science - Exercise Science (Pre-PT)
Western Michigan University
Kalamazoo, MI
04-2026
Skills
Customer relationship management
Workload management
Compliance
Promotional planning
Team leadership
Detail-oriented
Effective communication
Affiliations
Volunteer Coach, RISE Basketball Academy - Fraser, MI (2023-2025)
Certification
CPR Certification - American Red Cross, Issued 2021
ServSafe Certification - National Restaurant Association, Issued 2024