Logan Thomasee
Rockwell,NC
Summary
Friendly and reliable employee offering unmatched customer service and workplace loyalty. Quick and accurate in cash and card transactions with excellent multi-tasking attitude. Committed and hardworking employee with experience processing transactions and assisting customers. Dedicated to resolving issues and a creative problem-solver in the customer service industry.
Overview
4
4
years of professional experience
Work History
Cashier
Porky's Barbeque
01.2022 - Current
- Handled cash transactions accurately, maintaining financial integrity at the point of sale.
- Enhanced customer satisfaction by providing efficient and friendly service at the BBQ station.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Front Desk Receptionist
Renova Medspa
02.2023 - 04.2023
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Assisted the esthetician by doing laundry, making bed, numbing clients before services.
Barista
Koco Java Coffee
01.2020 - 01.2022
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
No Degree - Esthetics Program
Rowan Cabarrus Community College
489 N. Cannon Blvd. Kannapolis, N.C. 28083.05.2024
High School Diploma -
East Rowan High School
175 St Lukes Church Rd, Salisbury, NC 2814606.2020
Skills
- Drawer Balancing
- Cash Handling
- Cleaning and Sanitizing
- Complex Problem-Solving
- Staff Training
- Cash Register Systems
- Order Taking
- Customer Relations
Timeline
Front Desk Receptionist
Renova Medspa
02.2023 - 04.2023
Cashier
Porky's Barbeque
01.2022 - Current
Barista
Koco Java Coffee
01.2020 - 01.2022
No Degree - Esthetics Program
Rowan Cabarrus Community College
High School Diploma -
East Rowan High School