Logan Warble

Bill Review Supervisor, 04/2016 - 10/2018

• Leads and directs the activities of a national, multi-site medical bill review team
• Defined and lead creation of novel firefighter benefits program in response to recently ratified Florida Statute §112.1816
• Identified and qualified customer needs to close on profitable firefighter benefits programs, resulting in 230% program growth in first full year.
• Successfully coordinated the integration of external bill review and medical lien operations under AmeriSys medical management.
• Collaborates with cross-functional teams to identify opportunities for growth and expansion.
• Pioneered the adoption of OCR technology, driving a 14.2% increase in bill review team productivity and an 8% enhancement in margin performance.
• Promoted novel IT solutions resulting in $20K decrease in monthly potential gross overpayments
• Strategically directed the implementation of an innovative process transformation resulting in a remarkable 45% reduction in third-party pharmacy bill processing time
• Directed and conducted comprehensive client stewardship meetings, ensuring proactive communication, relationship cultivation, and strategic reporting.
• Advises senior executive team of volume fluctuations and changes in state regulations requiring pivots in current business strategies and client communications.
• Adapts workflow to meet dynamic business needs, factoring in processes, employee knowledge and customer demands.

Laboratory Client Outreach Liaison, 05/2012 - 07/2013

Laboratory Client Services Representative, 09/2011 - 05/2012

Laboratory Assistant, 07/2010 - 09/2011

• Laboratory representative for Emergency Department, Door-to-Discharge PRC which championed many quick and effective operational changes, culminating in combined decrease in patient cycle time of 76 minutes.
• Directed initiative to improve service delivery for Emergency Department “add-on” testing which resulted in sustained 14.1% average decrease in turnaround-time (collect-receive).
• Developed more accurate method of measuring clinical performance for STAT turnaround-time, resulting in improved data and sustained 29.6% decrease in turnaround-time (collect-receive).
• Re-designed workflow at Emergency Department processing bench which led to sustained 78.9% average decrease in grossly mislabeled specimen errors.
• Re-aligned department staffing paradigm to match daily workflow which increased staff productivity by 3.6%
• Increased staff engagement [based on annual Employee Engagement Gallup Survey] from 43rd percentile to 78th percentile between 2013 and 2015 [considered “Best Practice” compared to National Healthcare Workgroup Benchmark].
• Developed and monitored metrics which highlighted outpatient registration errors and helped decrease incorrect registrations at Orlando campus by 14.3 errors per day [2013]