Summary
Overview
Work History
Education
Skills
References
Timeline
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Logan Ward

Indianapolis,USA

Summary

Dynamic Operations Supervisor with 7 years at ProTrans International, excelling in supply chain optimization and customer relationship development. Proven expertise in CargoWise and logistics KPIs, driving cost-saving initiatives and enhancing data integrity. Adept at mentoring teams and streamlining processes, ensuring timely deliveries and superior service in high-pressure environments.

Overview

8
8
years of professional experience

Work History

Operations Supervisor

ProTrans International
Indianapolis, USA
11.2022 - Current
  • Seven years of direct, customer-facing experience with manufacturing companies, including BMW, Rivian, Volvo, Volkswagen, Graham Packaging, and Mahle Behr.
  • Utilized CargoWise to enter quote and performance data about carriers on a day-to-day basis
  • Obtained in-depth knowledge of transportation pricing strategies and rate negotiation.
  • Streamlined new and improved KPI processes with management to improve data analysis, on-time pickup, and delivery metrics.
  • Provided training, guidance, and mentorship to colleagues through new and adverse processes.
  • Obtained extensive Supply Chain knowledge of multiple areas involving all aspects of 3PL including brokering, management, and operations.
  • Collaborative experience working with planning, engineering, accounting, and customs clearance teams.
  • Booked collectively 100+ high-cost international air charters and ground shipments with risk of line shutdown for customers often simultaneously..
  • Highly focused on the importance of data integrity.
  • Obtained the ability to adapt easily to ongoing and adverse changes in process such as in TMS, Outlook and quoting software.
  • Developed multiple job aids, work instructions, and videos while maintaining a master training log.

Expedite Specialist

ProTrans International
Indianapolis, USA
07.2018 - 11.2022
  • Met with staff to discuss procedure adherence, proper job-specific techniques, and performance.
  • Conducted regular audits of operational procedures in order to identify potential risks or areas for improvement.
  • Provided feedback on employee performance in order to promote professional development.
  • Quoted and booked over 100 critical international and domestic ground and air charter shipments.
  • Multi-tasked as the sole employee for all operations practices during COVID-19, overseeing 5+ Outlook email boxes at once.
  • Leveraged strong communication skills to build relationships with clients.
  • Developed strong relationships with carriers, weighing their performance, tracking, and communication to maintain excellent service for customers.
  • Coordinated with cross-functional teams on projects and initiatives.
  • Coordinated with vendors and carriers regarding shipment paperwork, proofs of delivery, and tracking.

Transportation Administrator

ProTrans International
Indianapolis, USA
11.2017 - 07.2018
  • Utilized an in-house developed Transportation Management System to ensure data accuracy.
  • Practiced strong communication and escalation during critical situations with carrier performance.
  • Exemplified superior customer service each day to vendors and carriers to help resolve their issues.
  • Supervised fleets of delivery trucks and drivers to ensure timely deliveries.
  • Communicated emergencies, delays due to weather, and carrier schedule changes to customers and supervisors.

Education

BACHELOR OF ARTS - STRATEGIC COMMUNICATION

Butler University
Indianapolis, IN
05.2017

Skills

  • 7 Years of Corporate 3PL Experience
  • Adept Experience in CargoWise
  • 2 Years of Supervisory Experience
  • Strong Knowledge of Supply Chain Processes
  • Knowledge of Logistics KPI
  • Supply Chain Optimization
  • Customer relationship development
  • Root-cause analysis
  • Transportation Management Systems
  • Border-Crossing and Customs Clearance
  • Quoting/Booking/Rate Negotiation
  • Microsoft OfficeExcel Proficiency
  • Operational auditing

References

References available upon request.

Timeline

Operations Supervisor

ProTrans International
11.2022 - Current

Expedite Specialist

ProTrans International
07.2018 - 11.2022

Transportation Administrator

ProTrans International
11.2017 - 07.2018

BACHELOR OF ARTS - STRATEGIC COMMUNICATION

Butler University

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Logan Ward