LOGAN HENSLEY
Phoenix,AZ
Summary
Highly motivated, resourceful, and knowledgeable professional whom sets no limits on personal growth. Dedicated to Communications, Hospitality, and Sales with extensive experience in Customer Service and Financial Consulting. Solid team player that provides an outgoing, positive demeanor and proven skill set under any circumstance. Committed to maintaining customer satisfaction and contributions to company success. Specializing in quality, speed and process optimization. Efficient and adaptive to changing conditions with the ability to lead organizations. Articulate, energetic and results-oriented with exemplary passion for developing relationships, client retention, and growing businesses.
Overview
11
11
years of professional experience
Work History
Server & Bartender
Hanny's
Phoenix, Arizona
01.2021 - Current
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained up-to-date knowledge of menu options, specialties and menu deviations to accurately relay information to guests.
- Maintained order efficiency and accuracy through clear communication between guests and staff, earning numerous recommendations from satisfied customers.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Trained new team members on restaurant procedures, menu items and performance strategies.
Bartender
Levy Restaurants
Phoenix, Arizona
03.2021 - Current
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Bartender Shift Manager
CC’s Mesquite Charbroiler
Phoenix, AZ
03.2018 - 04.2020
- Prepared custom drink orders by accurately measuring and mixing house ingredients
- Took customer orders and capitalized on opportunities to sell special beverage and food options
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies
- Upsold daily specials and beverage promotions to exceed daily sales goals
- Trained 4 new bartenders on drink preparation, product promotion, garnish preparation.
Server/Cocktail Bartender
California Pizza Kitchen
Phoenix, AZ
09.2018 - 12.2019
- Provided attentive service and proactively assessed guest needs.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Ensured exceptional guest experiences through attentive service.
- Engaged in suggestive selling and other sales techniques.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
Supervisor/Server/Bartender/Cook/Prep Cook
Roadkill Cafe - OK Saloon
Seligman, AZ
10.2013 - 01.2016
- Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas.
- Ensured smooth operation by overseeing daily product inventory.
- Delivered quality food and beverage service to guests in timely responsible manner.
- Maintain client relations and ensured customer satisfaction.
- Maintained neat professional appearance, train new hires & ensured all aspects of restaurant were functioning efficiently.
Internet Sales Consultant - New and Used
CardinaleWay Mazda - Superstition Springs
Mesa, AZ
01.2011 - 09.2013
- Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
- Managed financial tracking, inventory coordination and social media marketing.
- Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Exceeded goals through effective task prioritization and great work ethic.
Education
High School Diploma -
Desert Ridge High School
Mesa, AZ08.2011
Skills
- Performance improvement
- Attending multiple customers
- Engaging personality
- Excellent Written and Verbal Communication
- Persuasive Negotiations
- Suggestive Selling
- Calming Strategies
- Prioritizing Workflows
Timeline
Bartender
Levy Restaurants
03.2021 - Current
Server & Bartender
Hanny's
01.2021 - Current
Server/Cocktail Bartender
California Pizza Kitchen
09.2018 - 12.2019
Bartender Shift Manager
CC’s Mesquite Charbroiler
03.2018 - 04.2020
Supervisor/Server/Bartender/Cook/Prep Cook
Roadkill Cafe - OK Saloon
10.2013 - 01.2016
Internet Sales Consultant - New and Used
CardinaleWay Mazda - Superstition Springs
01.2011 - 09.2013
High School Diploma -
Desert Ridge High School
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