Results-driven manager with proven expertise in staff management, conflict resolution, and strategic thinking. Committed to enhancing team performance and delivering exceptional customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
Marietta, OH
02.2025 - Current
Completed store opening and closing procedures and balanced tills.
Enforced company policies and regulations with employees.
Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Shift Supervisor
KFC
Marietta, OH
01.2022 - 05.2025
Supervised daily operations, ensuring adherence to quality and service standards.
Trained and mentored team members on operational procedures and customer service excellence.
Implemented inventory management practices to optimize stock levels and reduce waste.
Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT
05-2026
Associate of Arts - Liberal Arts Transfer
Washington State Community College
Marietta, OH
12-2022
Skills
Staff management
Customer-oriented
Conflict resolution techniques
Inventory control
Training and mentoring
Staff development
Staff motivation
Team leadership
Motivational leadership
Strategic thinking
Certification
Leadership, Western Governors University - 2024
Strategic Thinking and Innovation, Western Governors University - 2023