Logan Harvey
Spring,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Product Specialist
Doppler Automotive
Spring, Texas
08.2024 - Current
- Provided customer service support to answer inquiries about product features, pricing, and availability.
- Provided exceptional customer support, resolving issues and ensuring customer satisfaction.
- Instructed customers in product operations and customizations.
- Implemented quality control measures to uphold product standards and compliance.
Assistant Service Manager/ Client Advisor
BMW of the Woodlands
Woodlands, USA
01.2022 - 06.2024
- Guided department employees on changes from management.
- Resolved escalated customer complaints in a timely manner while keeping customers informed throughout process.
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Evaluated technician performance through regular one-on-one meetings, reviews, and surveys.
Lead Technician / Manager
Asurion Repair and Solutions
01.2019 - 01.2022
- Installed operating systems, configured settings, and added and removed applications as needed.
- Communicated with distributors to acquire necessary equipment for projects.
- Completed training on OEM equipment maintenance and occupational safety.
- Provided technical support to customers and staff on a variety of hardware and software issues.
- Installed new components or replaced defective parts to restore functionality.
Account Manager
Teige Construction
TN, USA
01.2015 - 01.2017
- Responsible for managing contracts, client relations, accounting, and supply chain management
- Regularly exceeded account targets and client satisfaction
- Posted positive grossing accounts utilizing communication skills and supervision of contractors
08.2011 - 05.2014
Education
Associate of Science - Information And Computer Systems
Lee University
Cleveland, TN05-2019
High School Diploma -
Page High
Skills
- Customer service
- Product knowledge
- Quality control
- Technical support
- Data analysis
- Workflow management
- Conflict resolution
- Client relations
- Training and development
- Communication skills
- Problem solving
Timeline
Product Specialist
Doppler Automotive
08.2024 - Current
Assistant Service Manager/ Client Advisor
BMW of the Woodlands
01.2022 - 06.2024
Lead Technician / Manager
Asurion Repair and Solutions
01.2019 - 01.2022
Account Manager
Teige Construction
01.2015 - 01.2017
08.2011 - 05.2014
Associate of Science - Information And Computer Systems
Lee University
High School Diploma -
Page High