Loghan Heng
Saint Petersburg
Summary
Motivated professional with a background in Engineering and customer service. Handles technical product education and troubleshooting, leveraging strong analytical thinking and problem-solving skills. Committed to enhancing customer satisfaction and driving effective communication in technical roles.
Overview
2
2
years of professional experience
Work History
Apple Specialist
Best Buy
Saint Petersburg, FL
01.2026 - Current
- Assisted customers with product selection and troubleshooting for Apple devices.
- Delivered exceptional customer service, enhancing overall shopping experience for technology products.
- Educated customers on device features and benefits, fostering informed purchasing decisions.
- Collaborated with team members to maintain organized display areas and inventory management.
- Executed daily transactions efficiently using point-of-sale systems, ensuring accuracy in sales processing.
Retail Sales Advisor
Best Buy
Saint Petersburg, FL
11.2024 - Current
- Assisted customers in locating products, enhancing overall shopping experience.
- Provided product knowledge and recommendations to drive sales effectiveness.
- Managed inventory levels by restocking shelves and organizing merchandise displays.
- Conducted transactions efficiently using point-of-sale (POS) systems, ensuring accuracy.
- Collaborated with team members to maintain a clean and inviting store environment.
- Trained new staff on product features, store policies, and customer service standards.
- Ensured high levels of customer satisfaction through excellent service, product knowledge, and problem-solving skills.
Education
High School Diploma -
Northeast High School
Saint Petersburg, FL05.2026
Associate of Science - Engineering
Saint Petersburg College
Saint Petersburg, FL08.2026
Skills
- Expert troubleshooting
- Client relationship building
- Software installation
- Network connectivity
- Hardware repair
- Workflow optimization
Timeline
Apple Specialist
Best Buy
01.2026 - Current
Retail Sales Advisor
Best Buy
11.2024 - Current
Associate of Science - Engineering
Saint Petersburg College
High School Diploma -
Northeast High School