Login Pratt
Frankfort,IN
Summary
Dynamic Shift Manager at Arby's Restaurant with a proven track record in enhancing guest satisfaction and optimizing inventory control. Skilled in employee training and problem-solving, I foster a motivated team environment while ensuring compliance with safety standards. Committed to maximizing profitability through effective decision-making and strong leadership.
Overview
1
1
year of professional experience
Work History
Shift Manager
Arby's Restaurant
Frankfort, IN
12.2024 - Current
- Supervised daily operations to ensure efficient workflow and adherence to company standards.
- Managed inventory levels, facilitating timely orders and minimizing waste.
- Resolved customer complaints promptly, enhancing overall guest satisfaction.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours, and inventory movements.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
Education
High School Diploma - General Studies
Frankfort High School
Frankfort05-2024
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Accurate money handling
- Staff motivation
- Opening and closing procedures
- Punctual and reliable
- Energetic and enthusiastic
- Inventory control
- Documentation and reporting
- Flexible schedule
- Inventory controls
- Team building
- Shift leadership
- Reporting and documenting
- Shift checklists
- Problem-solving
- Active listening
- Critical thinking
- Work area inspection
- Willingness to learn
- Teamwork
- Multitasking and prioritizing
- Time management
- Multitasking
- Reliability
Timeline
Shift Manager
Arby's Restaurant
12.2024 - Current
High School Diploma - General Studies
Frankfort High School