LOIDA M. VELASQUEZ
HAYWARD,CA
Summary
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication. Brings positive attitude and commitment to continuous learning and growth and effective at prioritizing tasks and meeting deadlines.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Confidential Clerk
Washington Hospital
03.2006 - 07.2024
- Front Desk Coordinator with passion for supporting the efficient functioning of Admission services. Escort / Transport patient in designated area (Operating Holding Area, Short Stay, Rehab Services) And maintaining confidential patients records. Skilled in facilitating communication between healthcare providers and patients ensuring a seamless and compassionate experience. Experienced in insurance verification process, adept at navigating insurance systems and ensuring accurate coverage information. Able to prioritize tasks and maintain composure during high-pressure situations.
- Coordinates and Prepare Purchase Request (PR) office supplies, Cartridges and other Materials supplies needed.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Enhanced communication with external vendors, Cintas representative ensuring timely delivery of office supplies and Cintas Uniforms.
- Enhanced team morale, organizing staff events and fostering positive work environment.
- Input data into spreadsheets and databases.
- Notifying Operation Holding Area Nurse in charge, Short Stay Unit in charge or other unit floor unit clerks upon patients arrival
- Explained and obtained Patient signatures about Important Message from Medicare, Medicare Outpatient Observation Notice (Moon), Observation Outpatient Services (related to insurance coverage), Consent Condition of Admission and Check patients copy for Advance Health Care Directive
- Prepare daily, quarterly compliance report for ( COA, Moon Report, Advance Health Care Directive , IM ).
- Prepare Uniform balance spread sheet and uniform expenses reports, and submitted to the Finance Sr Director
- Create and Designed program for Patient downtime Labels database program
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Performed various administrative tasks by filing, copying and faxing documents.
Data Entry
Bank of America / Nelson Staffing
03.2006 - 06.2006
- Data Entry all taxes Information, checks and invoices
Sales Coordinator
Winston Velasquez – Remax Investment
01.2004 - 10.2005
- Escrow coordinator, follow up and schedule appointments
- Property search and study thru MLS and Property comparable
- Request appraisals and prepare and design property flyers
Administrative Assistant
Cypress Semiconductor
02.1997 - 12.2003
- Company Overview: Cypress Semiconductor Philippines
- Coordinated Total Productive Maintenance (TPM) and facilitated involving 120 Product Engineers and managers
- Acted as team coordinator of the Product Engineering Dept
- Group in coordinating all project reports
- Designed and executed Power Point Presentation for weekly and monthly meetings
- Consolidated similar issues related to the human resources and accounting departments and coordinated solution of the problem
- Quarterly updated / data entry the Critical Success Factors in Goal System ( All Product Eng’g projects)
- Handled hiring and called applicants for Product Engineers and Test Engineers position and prepared and completed the hiring folders and communicated with financial analyst in Cypress San Jose for requesting the employment code number
- Financial Analyst – Updated and maintained monthly expenses versus the approved budget and prepared quarterly forecast budget report using Oracle system
- Prepared Purchase Request (PR) for office supplies, equipment, software, tools and other materials needed and data entry using Oracle system
- Handled all calendar requests meeting arrangements travel and appointments and their money allowances
- Cypress Semiconductor Philippines
Education
Insurance Medical Biller Coding -
Hayward Adult School
Hayward, CA03.2006
Certified Internet Professional - Programming
01.2002
Bachelor of Science - Business Administration
Philippines (CIPP)
01.2000
Skills
- EPIC
- Medical Terminology
- Chart Documentation
- Appointment Scheduling
- Insurance Verification
- ICD 9 Coding
- ICD 10 Coding
- Billing
- Patient Communication
- Professional Communication Etiquette
- Adaptability
- Microsoft Office ( Excel, Word, Power Point, MS Access, Font page)
- Google Apps
- Customer Service
- Database MS Access Prrogramming
Certification
- Medical Terminology 1 & 2
- Medical Office / Computer Medisoft
- Medical Ethics, Billing and Coding
- Customer Service
- Insurance Clerk / Medical Billing Coding
- Nutrition Certificate
References
available upon request
Timeline
Confidential Clerk
Washington Hospital
03.2006 - 07.2024
Data Entry
Bank of America / Nelson Staffing
03.2006 - 06.2006
Sales Coordinator
Winston Velasquez – Remax Investment
01.2004 - 10.2005
Administrative Assistant
Cypress Semiconductor
02.1997 - 12.2003
Certified Internet Professional - Programming
Bachelor of Science - Business Administration
Philippines (CIPP)
- Medical Terminology 1 & 2
- Medical Office / Computer Medisoft
- Medical Ethics, Billing and Coding
- Customer Service
- Insurance Clerk / Medical Billing Coding
- Nutrition Certificate
Insurance Medical Biller Coding -
Hayward Adult School
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