Lois Beuttel

Processed customer invoices and maintained accurate accounts receivable records.

• Reconciled customer accounts to ensure timely payments and resolve discrepancies.
• Collaborated with accounts payable to create vendor payment accounts in Sage, facilitating timely vendor transactions.
• Managed incoming sales inquiries and processed new orders, ensuring prompt customer service.
• Answered phones and directed calls appropriately to correct department.
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• Office responsibilities, including customer service answering phones, keeping up payroll and scheduling, bouncing the vault each night coordinating promotions going on through the store
• Managed scheduling for staff across multiple departments.
• Scheduled appointments for staff members upon request.
• Coordinated communication between management and team members.
• Assisted in training new employees on operational procedures.
• Maintained accurate records of customer interactions and inquiries.
• Maintained confidential records in accordance with company policies and procedures.
• Maintained confidential records related to personnel files.
• Implemented filing systems to improve document retrieval efficiency.
• Facilitated problem resolution for customer service issues effectively.
• Delivered exceptional customer service through direct communication with clients and team members.
• Monitored emails regularly and responded promptly.
• Managed office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders; verifying receipt of supplies.
• Monitored emails regularly and responded promptly when necessary.
• Provided excellent customer service through verbal communication with internal customers and external vendors.
• Greeted visitors in a professional manner, determined nature of visit, directed them to appropriate personnel or department.
• Performed general office duties such as photocopying documents, faxing information, sorting mail.
• Input data into various software programs such as Excel spreadsheets or databases.
• Answered incoming calls, responded to inquiries, and redirected calls as appropriate.
• Answered and routed telephone calls and took messages.
• Coordinated employee recruitment, performance evaluation and termination activities.
• Produced and distributed memos, newsletters, and other forms of communication.
• Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
• Kept office equipment functional and supplies well-stocked to promote efficient operations.
• Handled incoming calls and directed callers to appropriate department or employee.
• Sorted and distributed incoming faxes, letters and emails for office distribution.

• Head the Accounts receivable and legal department.
• Oversaw the success of the collection and billing department.
• Achieved monthly targets consistently.
• Correcting errors in bills and resubmit for payment.
• Ensured smooth daily operations through various administrative duties.
• Timely follow up on URO and Peer reviews, with Doctors and Attorneys.
• Posting payments.
• Correcting errors in bills and resubmitting for payment.
• Act as administrative assistant to the Doctor/Owner of a busy Medical and Physical Therapy Group.
• Followed up promptly on URO and peer reviews, collaborating with doctors and attorneys to resolve issues.
• My duties also include assisting new patients with completing paperwork and insurance forms.
• Draft all legal and personal correspondence for the medical practice.
• Communicate with Attorneys to schedule depositions and prepare charts for depositions.
• I am familiar with all aspects of WC and MVA, including Act 6, limited/full tort and statute of limitations.

• Responsible for developing, designing and implementing our advertising and marketing strategy for start-up company.
• Managed office accounting, payables, payroll, and tax processes to ensure financial accuracy and compliance.
• Negotiated service contracts with carriers and destination companies to create custom-made travel package for customers.
• Coordinated travel arrangements for clients

• Operations Supervisor for Group Travel.
• Responsibilities included organizing, implementing, and evaluating group reservations and services; building client relationships and satisfaction.
• Liaised between Sales and Operations teams to facilitate effective communication and collaboration.
• Organized, implemented, and evaluated group reservations and services; built client relationships and satisfaction.
• Completed finalization of group reservations for clients.
• Evaluated and re-assigned staff to optimize performance and ensure seamless coordination between Sales and Operations.
• Implemented new workflow systems to improve efficiency.
• Coordinated logistics for travel and tourism activities.

• Directed the opening of scheduled air operations in the Newtown Square division.
• Managed staff scheduling and payroll, ensuring compliance and accuracy in operations.
• Developed and delivered training and refresher courses, monitoring performance to uphold quality standards.
• Coordinated travel arrangements for staff and clients

• Supported reservations staff by training, motivating, and supervising teams within a call center environment.
• Travel, Transportation and Tourism
• Led team in planning and executing vacation packages for clients.
• Coordinated logistics with suppliers to ensure seamless travel experiences.
• Developed training materials for new team members on service protocols.