Lois Ekane
ATLANTA,GA
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
11
11
years of professional experience
Work History
Server
Landmark dinner
Atlanta, GA
07.2025 - 06.2026
- Provided exceptional customer service in a luxury dining environment.
- Managed table settings and ensured cleanliness throughout the dining
- Assisted guests with menu selections and dietary restrictions.
- Handled customer inquiries and resolved complaints efficiently.
- Duties and Responsibilities
- Provided friendly and professional customer service in a fast-paced dining environment.
- Took accurate food and beverage orders using the POS system.
- Served food and beverages promptly while ensuring order accuracy.
- Checked on guests regularly to ensure satisfaction and resolved concerns promptly.
- Processed cash, credit card, and electronic payments accurately.
- Maintained cleanliness and organization of dining tables, service stations, and work areas.
- Collaborated with kitchen and front-of-house staff to deliver efficient service and an excellent guest experience.
HOSTESS / SERVER
HOTEL INDIGO GRAND
CAYMAN ISLAND
04.2024 - 07.2025
- Duties and Responsibilities:
- Greeting and swerving customers and providing detailed information of our menu or specials
- Always striving to achieve best customer satisfaction
- Answering questions related to the menu items and taking food and beverage orders
- Making suggestions base on their preferences, informing the guest if there be any allergic content and prepared food and drink garnishes
- Ensuring cleanliness, tidiness, product quality and presentation at all time
- Check on customers satisfaction, up-sell when appropriate and collect payments
- Adhere to all relevant health department rules/regulations and all customer service guidelines
HOSTESS/ SERVER
Palm Heights Sunset Grand
Cayman Island
04.2023 - 04.2024
SERVER
Atlantis The Royal
Dubai
09.2022 - 04.2023
- PRE-OPENING
SERVER
Qasr Al Sarab Desert Resort by Anantara
06.2021 - 09.2022
CATERING ASSISTANT
Emirates Flight Catering
Dubai
07.2018 - 05.2021
CUSTOMER SERVICE REPRESENTATIVE
Hilton Hotel
Yaounde
03.2015 - 05.2018
- Duties and Responsibilities:
- Maintain a positive, empathetic and professional attitude at customer at all time
- Communicate to customers through various channels and respond promptly to inquiries
- Acknowledged and resolved customer complains
- Exercise a great product knowledge inside and out, so as to answer any question
- Kept records of customers interactions, transactions, comments and complaints
- Communicate and coordinate with colleagues as necessary
- Ensure customer satisfaction and provide feedback on the efficiency of the customer service process
- Process orders, forms, applications and request
Education
Diploma - Food Safety
Advance Level GCE -
Ordinary Level GCE -
RBT - Health Education
Emory University
Atlanta, GASkills
- Table management
- Menu knowledge
- Order accuracy
- POS operation
- Payment processing
- Customer relations
- Cash handling
- Food presentation
- Health regulations
- Upselling techniques
- Problem solving
- Effective communication
- Team collaboration
- Time management
- Conflict resolution
- Task prioritization
- Hospitality service expertise
- Positive and professional
- Item promotion
- High volume dining
- Food and beverage pairings
- Sales expertise
- Calm demeanor
- Dining crew workflow optimization
- Check payment processing
- Multitasking and organization
OTHER SKILLS:
English Language: Excellent in speaking, reading and writing., French Language: Excellent in speaking, reading and writing
Timeline
Server
Landmark dinner
07.2025 - 06.2026
HOSTESS / SERVER
HOTEL INDIGO GRAND
04.2024 - 07.2025
HOSTESS/ SERVER
Palm Heights Sunset Grand
04.2023 - 04.2024
SERVER
Atlantis The Royal
09.2022 - 04.2023
SERVER
Qasr Al Sarab Desert Resort by Anantara
06.2021 - 09.2022
CATERING ASSISTANT
Emirates Flight Catering
07.2018 - 05.2021
CUSTOMER SERVICE REPRESENTATIVE
Hilton Hotel
03.2015 - 05.2018
Diploma - Food Safety
Advance Level GCE -
Ordinary Level GCE -
RBT - Health Education
Emory University