Hi, I’m
Lois (Chari) Fitzgibbons
Quality Assurance Engineer
Rio Rancho,NM
How far you go in life depends on your being tender with the young, compassionate with the aged, sympathetic with the striving, and tolerant of the weak and strong. Because someday in your life you will have been all of these.
George Washington Carver
Summary
Quality assurance professional with stellar record of collaborating with software developers to produce robust, bug-free programs that meet business and consumer needs. Analyzes and improves software development processes and supports teams in meeting critical project deadlines. Captures and documents defects, solutions and test plans accurately and clearly across diverse teams.
Perceptive and well-versed at identifying and documenting complex software problems and causes. Designs test procedures and equips and trains newer colleagues. Demonstrates practiced expertise in product design and participates in design reviews to offer early input on functional requirements and potential problems.
Overview
23
years of professional experience
Work History
Sparq, Inc
Quality Assurance Engineer
11.2018 - 02.2024
Job overview
- Collaborated with developers and project managers to assess program capabilities, features and testing demands.
- Met tight deadlines to satisfy client demands and project timelines.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Proposed development and testing improvements to positively impact usability, function and performance.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Optimized resource allocation by accurately estimating required testing effort based on project scope and complexity factors.
- Assisted in training new QA engineers, providing guidance on best practices and company-specific procedures.
- Participated in agile development practices such as sprint planning meetings and daily stand-ups, contributing valuable input from a QA perspective throughout the project life cycle.
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
Presbyterian Health Plan
IS Unit Manager
01.2017 - 06.2017
New Mexico State HSD, Medicaid Assistance Division
MMIS Systems Analyst
03.2014 - 01.2017
New Mexico State HSD, Medicaid Assistance Division
Management Analyst
08.2013 - 02.2014
Joseph E Mastrianni, Inc
MTCS Specialist / Section 8 Program Manager
09.2000 - 07.2013
Education
SUNY Empire State CollegeSaratoga Springs, NY
Bachelor of Science from Business Administration
12.2012
University Overview
- 4.0 GPA
San Diego Miramar CollegeSan Diego, CA
Associate of Science from Management
06.1989
University Overview
- 3.3 GPA
San Diego Miramar CollegeSan Diego, CA
Associate of Arts from Travel And Tourism
05.1985
University Overview
- 3.38 GPA
Skills
- Requirements Analysis, AC Development and Review
- Data Analysis and Database Testing using Rapid SQL and MySQL and Mongo DB
- API Testing using Postman and Swagger
- Web, Mobile Application and Point of Sale Testing
- Cross-Functional Team Collaboration and Communication
- Training and Onboarding
QA Skills
Collaboration and Team Management Skills:
- Test Case Review and Development
- Test Plan Review and Development
- JIRA, ADO
- Confluence, SharePoint and Service Now
- Waterfall and Agile Methodologies
- Best Practices in SDLC
Software Development Tools and Processes:
Timeline
Quality Assurance Engineer
Sparq, Inc
11.2018 - 02.2024
IS Unit Manager
Presbyterian Health Plan
01.2017 - 06.2017
MMIS Systems Analyst
New Mexico State HSD, Medicaid Assistance Division
03.2014 - 01.2017
Management Analyst
New Mexico State HSD, Medicaid Assistance Division
08.2013 - 02.2014
MTCS Specialist / Section 8 Program Manager
Joseph E Mastrianni, Inc
09.2000 - 07.2013
SUNY Empire State College
Bachelor of Science from Business Administration
San Diego Miramar College
Associate of Science from Management
San Diego Miramar College
Associate of Arts from Travel And Tourism
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