Lois Gruel
Owen ,WI
Summary
Enthusiastic CAFE MANAGER eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of RESTARAUNT WORK FLOW and CUSTOMER SERVICE. Motivated to learn, grow and excel.
Overview
24
24
years of professional experience
Work History
CAFE MANAGER
CAFE DUCHESS/MARIEKE GOUDA
THORP, WI
08.2021 - 06.2022
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Handled business administration such as scheduling, conducting team meetings, and creating daily specials . Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Forecasted demand and scheduled employees effectively to handle coverage needs.
- Taught servers and cashiers to promote high-profit products and capitalize on cross-selling opportunities.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approac
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Maintained cleanliness and organization of CAFE workspace, working closely with employees to systemize tasks.
- Delegated daily tasks to employees, streamlining daily progress and efficiency.
- Promoted positive customer experience through day-to-day supervision and management of CAFE facility.
- Scheduled employees for daytime shifts, taking into account customer traffic and employee strengths.
SHIFT MANAGER
SUE DASHEK
MEDFORD, WI
04.1998 - 08.2021
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Education
High School Diploma -
SCHOOL oF TOMORROW
HOMESCHOOL05.2000
Skills
- Human Resources Oversight
- Department Oversight
- Sales Promotion
- Program Optimization
- Hiring and Onboarding
- Maintaining Clean Work Areas
- Leading Employees
- Managing Laborers
- Staff Motivation and Discipline
- Staff Meetings
- POS Terminal Operations
- Customer Relations
Timeline
CAFE MANAGER
CAFE DUCHESS/MARIEKE GOUDA
08.2021 - 06.2022
SHIFT MANAGER
SUE DASHEK
04.1998 - 08.2021
High School Diploma -
SCHOOL oF TOMORROW