Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Honors And Awards
Timeline
Generic
LOIS HERERIA
Open To Work
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LOIS HERERIA

Stockton,CA

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Delivery ManagerAgile Project ManagerInfrastructure Project ManagerCloud Migration and Delivery Analyst

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

RemoteHybrid
Location: Stockton, CA, US
Open to relocation: No

Important To Me

Work-life balanceWork from home optionFlexible work hoursCompany Culture401k match

Summary

Results-oriented senior technical project manager experienced in spearheading transformative IT initiatives that boost operational efficiency and user satisfaction. Demonstrated expertise in cloud migrations and infrastructure modernization, ensuring timely and budget-compliant project delivery. Committed to enhancing interdepartmental collaboration and refining change management strategies.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Senior Technical Project Manager

San Joaquin Public Health Services
03.2025 - 12.2025
  • Led cross-functional teams to configure and implement a LIMS system upgrade for public health services.
  • Guided technical and laboratory resources to establish project governance and best practices for IT and healthcare initiatives, enhancing project alignment and collaboration.
  • Created and directed user training on SharePoint platforms for project management and analysis within behavioral and public health sectors, improving user engagement and project visibility.
  • Improved IT infrastructure and Help Desk operations by establishing leaner processes and new SOPs, streamlining support and response times.

Senior Technical Project Manager

San Joaquin Behavioral Health Sciences
03.2024 - 01.2025
  • Directed requirements gathering, redesign, testing, and enhancements for improved EHR functionality and performance.
  • Led post-go-live remediation for new SmartCare EHR implementation across billing, claims, and clinical modules.
  • Guided teams on project management frameworks and process improvement methodologies to enhance project delivery.
  • Enhanced interdepartmental communication and change management practices to facilitate smoother project transitions.
  • Leveraged Jira Service Management and Confluence for streamlined project and incident management.

Delivery Manager

Cigna Healthcare
09.2023 - 11.2023
  • Delivered Exchange migration strategy in 8 weeks, increasing satisfaction by 80%.
  • Led migration of 37,000+ users from 2016 Exchange on-prem to Exchange Online, enhancing user accessibility and collaboration.
  • Managed pilots and mailbox testing for migration readiness, ensuring smooth transition with minimal disruption.
  • Directed cross-functional collaboration among Customer Experience, Desktop Support, SharePoint Admin, Intune, and PMO teams to achieve project deliverables and align on goals.
  • Supported laptop, phone, and tablet rollout; used network and access management tools.

Agile Project Manager

Sonesta Hotels
01.2023 - 05.2023
  • Delivered 3 concurrent projects on time and within budget, driving 15% revenue growth.
  • Improved project delivery speed by 30%.
  • Managed feature prioritization and backlog refinement to streamline Scrum processes, ensuring timely delivery of project milestones.
  • Collaborated with engineering and business teams to implement SAP/ERP (Reactornet) and API backlog initiatives, enhancing cross-functional alignment.

Infrastructure Project Manager

Princess Cruises
05.2021 - 12.2022
  • Consolidated global cruise line intranets into SharePoint Online M365, enhancing collaboration and access to information.
  • Managed 24/7 global IT teams for ship-based infrastructure modernization, ensuring seamless operations across regions and time zones.
  • Achieved 20% efficiency increase and $500K savings across fleet IT initiatives through strategic project management.
  • Delivered SharePoint 2019 → SharePoint Online migration, reducing storage cost by 40%.
  • Directed satellite upgrades, cloud migrations, digital kiosk deployments, telecom upgrades, and Bluetooth printer installations.

Infrastructure Project Manager

First Republic Bank
11.2020 - 05.2021
  • Led 25-member technical team delivering a secure banking infrastructure with 99.9% uptime.
  • Led infrastructure projects ensuring alignment with company standards and safety regulations.
  • Managed infrastructure upgrades, networking, VM deployments, and storage upgrades to ensure system reliability and performance.
  • Managed scheduling and resource allocation for multiple simultaneous projects, optimizing team workflow and resource utilization.
  • Collaborated with cross-functional teams to define project scopes and deliverables, aligning objectives with organizational priorities.

Infrastructure Project Manager

Microsoft
01.2020 - 11.2020
  • Directed Azure Cloud infrastructure implementation, improving performance 20% and saving $1M annually.
  • Managed M365, deployed VMs, and upgraded network infrastructure to enhance operational capabilities.
  • Increased project completion rate by 15% through effective resource allocation and team coordination.

Sr. Project Manager / Corporate Trainer

Gap Inc
05.2019 - 10.2019
  • Led multi-region SharePoint and infrastructure migration project, reducing document retrieval time 95%.
  • Enhanced employee productivity by 40% through targeted training and effective change-management programs.
  • Facilitated O365/Teams/SharePoint training for teams at Old Navy, Athleta, Intermix, and Janie & Jack.

Technical Project Manager

Fujitsu Americas
09.2018 - 11.2018
  • Delivered O365 migration for 5,000+ users, improving collaboration by 80%.
  • Led deployment of O365, Exchange, SharePoint Online, and Teams for Mizkan, Inc.
  • Conducted Teams/SharePoint training for 200+ employees with 90% adoption.
  • Developed and implemented PMO SharePoint sites, templates, and governance framework.

IT Project Manager/Business Analyst

St. Joseph’s Medical Center (via Robert Half)
03.2018 - 06.2018
  • Managed 80+ healthcare IT projects, including Cerner enhancements and modality upgrades.
  • Presented executive training sessions on Cerner user features and facilitated workshops to enhance user adoption.
  • Coordinated equipment installations and assessed Cerner vs. Meditech systems to identify optimal solutions.

O365 Program Manager

Phalita.com
09.2017 - 12.2017
  • Managed O365 upgrade, enhancing experience for 1,000+ Aspiranet users.
  • Delivered multiple SharePoint migrations with 95% data accuracy and $100K cost savings.
  • Led cross-functional teams to develop and implement program strategies.
  • Coordinated project timelines and resource allocation, ensuring on-time delivery of multiple initiatives.
  • Facilitated stakeholder meetings, aligning project goals with user requirements.

Program Manager

Grant Thornton LLP
05.2017 - 12.2017
  • Directed O365 upgrade for 5,000+ users, saving $100K annually.
  • Managed governance and data retention policies during Azure-based cloud migration, ensuring compliance and security.
  • Led re-platforming of Tax Symphony from SharePoint 2007–2013 to SharePoint 2016/Online, enhancing user experience for 1500+ users.

Network Project Manager

Ross Stores
10.2016 - 01.2017
  • Delivered new network infrastructure with 20% speed increase and 15% downtime reduction.
  • Led network infrastructure projects to enhance system reliability and performance.
  • Coordinated cross-functional teams for on-time project delivery, ensuring compliance with standards.
  • Managed upgrades to wireless infrastructure, enhancing connectivity with new Wi-Fi access points and badge systems.
  • Managed vendor relationships for procurement and service agreements, optimizing equipment acquisition.

Collaboration & Communications Program Manager

Safeway
09.2014 - 08.2016
  • Executed Exchange, O365, and SharePoint migrations to support Safeway–Albertsons merger.
  • Managed 50+ IT projects, achieving 95% on-time completion and contributing to 10% revenue increase.
  • Led cross-functional teams to implement new store programs and initiatives.
  • Coordinated training for staff on operational procedures and customer service standards.
  • Managed project timelines and resources to ensure timely program delivery.

Sr. IT Project Manager

Pacific Gas & Electric (PG&E)
11.2012 - 05.2014
  • Delivered infrastructure, SmartMeter, cybersecurity, and identity management initiatives, ensuring alignment with organizational security standards.
  • Supported SharePoint/O365 rollout, streamlining workflows and enhancing collaboration across teams.
  • Oversaw server refresh projects and enhanced networking capabilities, contributing to improved system reliability.

Project Manager

VMware
06.2012 - 08.2012
  • Oversaw cloud infrastructure R&D projects and led strategic PMO initiatives.
  • Shortened project timelines by 20% through effective risk mitigation and resource optimization.
  • Led cross-functional teams to execute complex IT projects on schedule.
  • Developed project plans to outline scope, timeline, and resource allocation.
  • Facilitated communication between stakeholders to ensure project alignment and clarity.

Technical Manager

Genpact Headstrong / Caremark
04.2011 - 05.2012
  • Led cross-functional teams to enhance project delivery and operational efficiency.
  • Developed and implemented strategic plans for resource allocation, aligning team capabilities with project requirements.
  • Managed technical support processes to resolve client issues, enhancing client satisfaction and retention.
  • Delivered $500K budget program on time and within scope.
  • Managed operations datamart reporting (ODM) for mail-order pharmacy systems, improving data accessibility for decision-making.

Infrastructure Project Manager

Sutter Health
11.2010 - 04.2011
  • Led infrastructure projects to enhance operational efficiency and guest experience.
  • Managed project timelines and budgets for infrastructure initiatives to ensure timely delivery and adherence to financial constraints.
  • Collaborated with cross-functional teams to align project goals and optimize resource allocation.
  • Enhanced operational processes to increase efficiency by 20%.
  • Managed VMware, cybersecurity, Microsoft upgrades, and data center virtualization to strengthen infrastructure security and performance.

Project Management Consultant

Capco
01.2010 - 11.2010
  • Led project teams to deliver client solutions and improve operational efficiency.
  • Facilitated workshops to gather requirements and define project scope, aligning stakeholder expectations with project objectives.
  • Developed project plans, timelines, and budgets to ensure successful execution.
  • Enforced PMO governance, testing standards, and SDLC compliance, enhancing project delivery for Fannie Mae.
  • Managed HP Quality Center to streamline QA processes and ensure adherence to quality benchmarks.

Project Manager

Fireman’s Fund Insurance
04.2009 - 12.2009
  • Led cross-functional teams to deliver software solutions on time.
  • Managed project timelines and resource allocation effectively.
  • Facilitated stakeholder meetings to define project requirements and gather actionable feedback.
  • Managed multi-release updates of legacy applications within EPAS transformation program to ensure alignment with project goals.

PMO Analyst / Project Manager

Accenture
12.2005 - 03.2009
  • Led enterprise architecture initiatives improving system performance 25% and reducing downtime 15% for JP Morgan Chase.
  • Improved PMO efficiency by 20% via new standards and templates for Cricket Wireless.
  • Analyzed and improved credit card restoration and system architecture processes at Washington Mutual (Chase), contributing to operational effectiveness.
  • Led SAP implementations and enterprise IT programs at Ingram Micro, enhancing project governance and delivery.

IT Business Analyst/Project Manager

Kaiser Permanente
01.1999 - 01.2000
  • Served as IT business analyst for Y2k clinical and IT healthcare initiatives, contributing to improved project alignment in the South Bay region.
  • Created and updated master schedules, providing weekly project status updates to leadership and stakeholders to ensure transparency and accountability.
  • Analyzed business requirements to improve IT processes and systems.
  • Collaborated with stakeholders to gather and document project specifications.
  • Facilitated meetings to discuss project updates and gather feedback.

Education

Business Management Certificate -

University of Phoenix
San Francisco Bay Area

Skills

  • Agile methodologies
  • Digital transformation
  • Cloud modernization
  • PMO governance
  • Requirements analysis
  • Jira and MS Project proficiency
  • Technical documentation
  • Stakeholder collaboration
  • Vendor management
  • Team leadership
  • Problem-solving
  • Effective communication

Certification

  • PMP (ON THE WAY), 05/26
  • PMP Exam Prep Boot Camp, 7th edition
  • AI for Risk Management Certificate
  • AI for Project Management Certificate
  • Leadership and Management - LinkedIn Learning
  • Project Management Essentials - LinkedIn Learning
  • Product Management & Strategy - LinkedIn Learning
  • Scrum Fundamentals Certified (SFC)SCRUM study
  • MS SharePoint & Teams Administration Microsoft

Honors And Awards

Accenture Excellence Award

Timeline

Senior Technical Project Manager

San Joaquin Public Health Services
03.2025 - 12.2025

Senior Technical Project Manager

San Joaquin Behavioral Health Sciences
03.2024 - 01.2025

Delivery Manager

Cigna Healthcare
09.2023 - 11.2023

Agile Project Manager

Sonesta Hotels
01.2023 - 05.2023

Infrastructure Project Manager

Princess Cruises
05.2021 - 12.2022

Infrastructure Project Manager

First Republic Bank
11.2020 - 05.2021

Infrastructure Project Manager

Microsoft
01.2020 - 11.2020

Sr. Project Manager / Corporate Trainer

Gap Inc
05.2019 - 10.2019

Technical Project Manager

Fujitsu Americas
09.2018 - 11.2018

IT Project Manager/Business Analyst

St. Joseph’s Medical Center (via Robert Half)
03.2018 - 06.2018

O365 Program Manager

Phalita.com
09.2017 - 12.2017

Program Manager

Grant Thornton LLP
05.2017 - 12.2017

Network Project Manager

Ross Stores
10.2016 - 01.2017

Collaboration & Communications Program Manager

Safeway
09.2014 - 08.2016

Sr. IT Project Manager

Pacific Gas & Electric (PG&E)
11.2012 - 05.2014

Project Manager

VMware
06.2012 - 08.2012

Technical Manager

Genpact Headstrong / Caremark
04.2011 - 05.2012

Infrastructure Project Manager

Sutter Health
11.2010 - 04.2011

Project Management Consultant

Capco
01.2010 - 11.2010

Project Manager

Fireman’s Fund Insurance
04.2009 - 12.2009

PMO Analyst / Project Manager

Accenture
12.2005 - 03.2009

IT Business Analyst/Project Manager

Kaiser Permanente
01.1999 - 01.2000

Business Management Certificate -

University of Phoenix

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LOIS HERERIA