Business Office Manager
LOIS MARTIN-BUCK
Kalamazoo Behavioral Health Hosputal
Delton,MI
10
years of professional experience
1
Certification
Finance professional with extensive experience in both Acute and post-acute sectors of healthcare services. Expertise in revenue cycle management with a focus on implementation and compliance of policies and procedures to improve financial results. Extensive background in cash collection procedures, Medicare and Medicaid reimbursement, internal control compliance, training and education.
Work History
Business Office Manager
11 Months- Managed patient accounts for Kalamazoo Behavioral Health Hospital and billing and revenue cycle operations.
- Reviewed claims, denials, and account balances for Kalamazoo Behavioral Health patients.
- Coordinated insurance follow-up with Kalamazoo Behavioral Health payers and providers.
Acute Government Manager of Accounts Receivable Medicare/Managed Medicare
6 Years 4 Months- Improved key performance indicators for Medicare and Medicare HMO across 8 hospitals with $672 million annual revenue, focusing on aging over 90, cash goals, days in AR, bad debt, clean claim rate, and billing workflows.
- Responsible for reducing the number of denials on a weekly basis for all Hospitals and Payers.
- Executed timely billing for all accounts eligible for billing on a daily basis.
- Also, responsible for Quality Audits of colleagues for correct next actions on the accounts to make sure they were tracking a progression towards resolution of the account through payment.
- Reviewed and approved adjustments and operational write-offs daily, ensuring alignment with bad debt budget and timely posting.
- Executed corrective actions for attendance and performance issues within department, influencing three supervisors and overall team accountability.
- Learned and implemented a new software system to enhance operational efficiency.
Senior A/R Regional Consultant
1 Year 9 Months- Responsible to the Director of Revenue Cycle Management for financial and business office systems oversight in the Skilled Nursing and Assisted Living sector, to positively impact financial results in the States of Minnesota, Wisconsin and Kansas with annual revenue in excess of $40 million.
- Responsible for all financial staff's training and education.
- Implemented and monitored compliance for Business Office policies and procedures, ensuring adherence to financial regulations.
- Implemented and monitored compliance with all Business Office policies and procedures related to financial regulations.
- Ensured systems and processes maximized reimbursement from all payers.
- Conducted regular evaluations of internal control systems to ensure compliance with regulations.
- Provided Administrator, facility supervisor and corporate peers with financial training.
- Ensure financial systems were immediately responsive to changes in the healthcare environment, reimbursement and regulatory changes.
Education
Some College (No Degree) - Business Administration
Some College (No Degree) - Business Administration
Skills
Revenue cycle management
Accounts receivable
Corporate finance
General ledger accounting
General ledger reconciliation
Accounts payable
Payroll
Bookkeeping
Employee relationsoversight
Budgeting
Documentation compliance
Analysis skills
Data analysis skills
Project management
ServiceNow
Epic
Microsoft Project
EMR systems
Point-Click Care
Medicare
Skilled nursing
Nursing home
Long term care
Supervisory experience
Team leadership
Leadership
Management
Communication skills
Accounting
Office administration
Administrative experience
MS Office proficiency
Excel proficiency
Outlook proficiency
Office suite proficiency
Data entry
Medicare
Outlook proficiency
Excel proficiency
Office suite proficiency
Data entry
Long term care
Certification
Phlebotomist
Timeline
Business Office Manager
Kalamazoo Behavioral Health Hosputal
12.2025 - CurrentRead More
Acute Government Manager of Accounts Receivable Medicare/Managed Medicare
TRINITY HEALTH
03.2019 - 07.2025Read More
Senior A/R Regional Consultant
MISSION HEALTH
02.2017 - 11.2018Read More
University of Phoenix
Some College (No Degree) from Business Administration
Read More
Western Michigan University
Some College (No Degree) from Business Administration
Read More