Lois Orzechowski
Dispatcher
Jacksonville,FL
Summary
Detail-oriented dispatcher with three years of experience in transportation and logistics, specializing in scheduling and optimizing routes for maximum efficiency. Demonstrated expertise in managing driver teams and maintaining effective communication to ensure timely deliveries, utilizing GPS tracking systems and data entry for precise record-keeping. Committed to enforcing safety regulations and enhancing customer service in fast-paced environments, with a proven track record of improving operations and resolving challenges. Proficient in building lasting relationships with key decision-makers, customers, and team members to support organizational goals, ready to leverage skills and experience for new professional opportunities.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Dispatcher
Kelly's Temp Services
04.2025 - Current
- Managed daily schedules, assigning drivers to specific routes based on customer demands and driver availability
- Generated reports to track deliveries and maintain proper records and documentation.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Tracked and monitored vehicle performance and maintenance.
- Monitored GPS tracking systems to track the location of vehicles in real-time and make necessary adjustments to optimize efficiency
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed dispatching, routing, and tracking of 30 fleet vehicles.
Dispatcher /Office Data Entry Clerk
Student Transportation Inc
05.2024 - 02.2025
- Enforce+safety+rules+and+regulations.
- Managed daily schedules, assigning drivers to specific routes based on customer demands and driver availability
- Monitored GPS tracking systems to track the location of vehicles in real-time and make necessary adjustments to optimize efficiency
- Maintained constant communication with drivers via radio or phone to provide updates on traffic conditions, route changes, or customer requests
- Utilized computer software systems to input data regarding orders, deliveries, and driver logs for recordkeeping purposes
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Directed dispatching, routing, and tracking of six to ten fleet vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of six to Ten fleet vehicles.
- Directed dispatching, routing, and tracking of Six to Ten fleet vehicles.
- Directed dispatching, routing, and tracking, six to Ten vehicles.
Dispatcher/Data Entry Clerk
Stellar Transport
08.2023 - 01.2024
- Coordinated and scheduled non-emergency medical transport services for patients, ensuring timely pick-up and drop-off
- Maintained accurate records of patient information, including medical conditions, special needs, and transportation preferences
- Communicated effectively with healthcare providers to obtain necessary documentation and ensure compliance with regulations
- Managed a team of drivers, providing training on safety protocols and customer service standards
- Developed strong relationships with healthcare facilities to secure contracts for non-emergency medical transport services
- Ensured vehicles were properly maintained and equipped with necessary medical supplies for safe transportation
- Directed dispatching, routing, and tracking of 6 fleet vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of six fleet vehicles.
Store Manager
CubeSmart Self Storage
02.2022 - 07.2023
- Managed and maintained storage infrastructure, including SAN, NAS, and DAS systems
- Monitored storage performance metrics and conducted regular capacity planning to optimize resource allocation
- Collaborated with cross-functional teams to design and implement storage solutions that met business requirements
- Performed routine maintenance tasks such as firmware upgrades, patch management, and system configuration changes
- Troubleshot storage-related issues by analyzing logs, conducting root cause analysis, and implementing corrective actions
- Worked closely with vendors to evaluate new technologies, negotiate contracts, and procure hardware/software components
- Implemented security measures such as access controls, encryption protocols, and vulnerability assessments for storage systems
- Led migration projects from legacy storage platforms to modernized solutions for improved performance and scalability
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Dispatcher
10 Roads Express
09.2021 - 06.2023
- Coordinated and scheduled the delivery of goods to ensure timely and efficient transportation
- Monitored driver activities, including tracking their locations, ensuring adherence to safety regulations, and providing support as needed
- Maintained accurate records of all shipments, including pickup and delivery times, route details, and any incidents or delays
- Communicated with customers regarding shipment status updates, addressing any concerns or issues promptly and professionally
- Utilized GPS systems and other tracking tools to monitor truck movements in real-time for improved operational visibility
- Optimized routing plans by analyzing traffic patterns, road conditions, weather forecasts, and customer requirements
- Liaised with maintenance teams to schedule regular inspections and repairs for the fleet vehicles to minimize downtime
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
Education
Associate's degree - Business
Penn Foster Career School
Scranton, PA 05.2001 - 06.2025
GED -
Edon High School
Edon, Ohio 05.2001 - 05.1985
Skills
Accurate data entry
Efficient data input
Client engagement
Route navigation
Decision-making
Customer service
Dispatching procedures
Dispatch software
Route planning
Prioritizing calls
Personal Information
Certification
Medical Examination Certification
Timeline
Medical Examination Certification
08-2025
Dispatcher
Kelly's Temp Services
04.2025 - Current
Dispatcher /Office Data Entry Clerk
Student Transportation Inc
05.2024 - 02.2025
Dispatcher/Data Entry Clerk
Stellar Transport
08.2023 - 01.2024
Store Manager
CubeSmart Self Storage
02.2022 - 07.2023
Dispatcher
10 Roads Express
09.2021 - 06.2023
Associate's degree - Business
Penn Foster Career School
05.2001 - 06.2025
GED -
Edon High School
05.2001 - 05.1985