Lois Smith
Orange Park,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
37
37
years of professional experience
Work History
Patient Financial Counselor
R1 Rcm Holdco, Inc.
06.1998 - Current
- Complete financial screening for uninsured patients and identify financial assistance programs for patients unable to meet their financial obligations.
- Explain financial responsibilities for services received, payment options, and point of service collections on procedures to patients or parties responsible for payment.
- Provide assistance to uninsured patients and families in completing and filing Medicaid or assistance program applications with the appropriate agency.
- Familiar with all funding source options.
Teller to Loan Review Specialist
First Union National Bank
06.1987 - 06.1997
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Maintained security by adhering to policies and procedures.
- Compile report for Loan Auditors.
Education
Associate of Science - Digital Media/Multimedia Techologies
Florida State College At Jacksonville
Jacksonville, FL06.2011
Associate of Arts - General Studies
Florida State College At Jacksonville
Jacksonville, FL06.1984
Skills
- Active Listening
- Customer Service
- Critical Thinking
- Multitasking
- Software Proficiency
- Attention to Detail
- Time Management
- Medical Billing Knowledge
- Calm and Effective Under Pressure
- Knowledge of Community Services and Programs
- Reliability and Dedication
Community Involvement
Played an active role in community events and initiatives on behalf of the bank and hospital, promoting our commitment to local engagement.
- I volunteered at the Jaguars' stadium to promote the "Spot Card" (an alternative to cash) to the fans.
- I volunteered at the Greater Jacksonville Kingfish Tournament in the bank trailer. Counting the money and preparing the bank deposits.
- I represented St. Vincent's Medical Center by collecting donations and walking in the Heart Walk.
Timeline
Patient Financial Counselor
R1 Rcm Holdco, Inc.
06.1998 - Current
Teller to Loan Review Specialist
First Union National Bank
06.1987 - 06.1997
Associate of Science - Digital Media/Multimedia Techologies
Florida State College At Jacksonville
Associate of Arts - General Studies
Florida State College At Jacksonville
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