Sha’Nice Harper
Tyler,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. While being a dependable candidate with a positive attitude fulfilling job roles. And willingness to work hard toward meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Financial Counselor
Baylor Scott & White Texas Spine & Joint Hospital
02.2021 - Current
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Negotiated payment plans with patients, maintaining a high rate of successful payments.
- Collaborated with medical staff to ensure accurate billing codes and minimize claim denials.
- Maintained updated records of all financial transactions to support traceability.
- Provided compassionate assistance to financially challenged patients, identifying potential sources of funding or discounts when applicable.
- Educated patients on available financial assistance programs, guiding them through application processes when needed.
Admissions Representative/Front Desk Receptionist
Baylor Scott & White Texas Spine & Joint Hospital
03.2019 - 01.2021
- Accurately inputted patient and insurance information into company's computer system using CPSI.
- Maintained visitor log for entering and leaving facility for security purposes.
- Efficiently processed admissions transactions using Point-of-Sale systems while adhering to cash handling procedures.
- Collected payment or co-payment for services and created record of visit for future billing.
- Answered phone promptly and directed incoming calls to correct offices.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Greeted patients and visitors professionally and provided friendly, knowledgeable assistance.
Front Desk
Willow Wellness Center
11.2017 - 01.2018
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Handled phone calls and inquiries professionally, directing callers to appropriate staff as needed.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Processed eligibility and benefits verification and authorization requests.
- Confirmed appointments, communicated with clients, and updated client records.
Sales Associate
Bath and Body Works
11.2014 - 01.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Bachelor of Science - HEALTHCARE MANAGEMENT
University of Texas At Tyler
Tyler, TX05.2026
Associate Degree -
Tyler Junior College
Tyler, Tx05.2016
Skills
- Active listening
- Account Management
- Customer Relations
- Microsoft Excel
- Critical Thinking
- Professionalism
- Email Communications
- HIPAA Compliance
- Verbal and written communication
- Time Management
- Problem-solving abilities
- Multitasking
Certification
- CPR Certificate, 2016
- Medical Asst Certificate, 2014
Timeline
Patient Financial Counselor
Baylor Scott & White Texas Spine & Joint Hospital
02.2021 - Current
Admissions Representative/Front Desk Receptionist
Baylor Scott & White Texas Spine & Joint Hospital
03.2019 - 01.2021
Front Desk
Willow Wellness Center
11.2017 - 01.2018
Sales Associate
Bath and Body Works
11.2014 - 01.2017
Bachelor of Science - HEALTHCARE MANAGEMENT
University of Texas At Tyler
Associate Degree -
Tyler Junior College
- CPR Certificate, 2016
- Medical Asst Certificate, 2014
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