Work Preference
Summary
Work History
Education
Skills
Affiliations And Professional Developement
Overview
Generic
Lois Hartley Smith
Open To Work

Lois Hartley Smith

Human Resources
Charlotte,NC

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Volunteer/Volunteer Program CoordinatorHuman Resources GeneralistDistrict Recruiter/Trainer

Work Type

Full TimePart Time

Location Preference

On-SiteRemoteHybrid
Location: Charlotte, NC
Open to relocation: Yes

Salary Range

$55000/yr - $200000/yr

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing

Summary

Driven and decisive Human Resources Professional offering 20+ years of experience managing human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Develops and implements HR strategies and initiatives aligned with overall business strategy.

Work History

Assistant Store Manager

TALBOTS
Simpsonville, KY
01.2022 - Current
  • Responsible for managing the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitors sales activities to ensure that customers receive satisfactory service and quality goods.
  • Develops strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Supervises a team of 8 employees and provided ongoing training to ensure high levels of customer satisfaction.

Part-Time Seasonal Sales Associate

KOHL’S
Frankfort, KY
10.2021 - 01.2022
  • Responsible for greeting customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Processed transactions using a point-of-sale system.
  • Restocked shelves as needed to ensure sufficient inventory levels.

Volunteer/Volunteer Program Coordinator

KENTUCKY HISTORICAL SOCIETY
Frankfort, KY
12.2015 - 02.2019
  • Responsible for managing all aspects of Volunteer Program. Started as volunteer and promoted to staff position (State of Kentucky employee).
  • Developed and implemented program activities according to established goals and objectives.
  • Managed the day-to-day operations of the program, ensuring compliance with applicable policies.
  • Served as a liaison between external organizations and partners involved in delivering programming services.
  • Maintained up-to-date records related to program activities.
  • Collaborated with other departments within the organization to coordinate efforts that support overall organizational objectives.

Human Resources Generalist

KENTUCKY COMMUNITY AND TECHNICAL COLLEGE SYSTEMS
Versailles, KY
08.2016 - 10.2016
  • Responsible for recruitment, HRIS administration, salary and benefits administration, employee relations and other projects as assigned.
  • Conducted new hire orientation sessions and onboarding activities to ensure successful transition into the organization.
  • Developed and maintained job descriptions, performance evaluation forms, employee handbooks, and other HR related documents.
  • Assisted with recruitment efforts by sourcing candidates through various channels such as LinkedIn, Indeed, Glassdoor.

District Recruiter/Trainer

ALLIED BATON SECURITY SERVICES
Louisville, KY
12.2015 - 06.2016
  • Responsible for recruiting and training security officers for clients in KY and IN.
  • Advised management on the selection process for new hires, including legal considerations.
  • Maintained up-to-date knowledge of industry trends in terms of recruitment practices.
  • Built relationships with professional associations, diversity networks, and other affinity groups to increase awareness of job opportunities within the organization.

Human Resources Manager

SOUTHERN DELI HOLDINGS/McAlister’s
Charlotte, NC
09.2014 - 02.2015
  • Responsible for recruitment, HRIS administration, salary and benefits administration, employee relations and other projects as assigned.
  • Headed day to day human resources activities for field locations.
  • Oversaw mass recruitment project due to 15 new store openings.
  • Designed and implemented Employee Culture Survey and Exit interviews.
  • Developed and implemented recruitment strategies to attract qualified candidates.

Recruiter/HRIS Administrator

TALENT BRIDGE/Tolt Solutions
Charlotte, NC
04.2014 - 07.2014
  • Responsible for recruitment, HRIS administration, salary and benefits administration, Worker's Compensation, FMLA and Leave tracking and other projects as assigned.

Onsite Human Resources Supervisor

INSOURCE PERFORMANCE SOLUTIONS/Legrand
Charlotte, NC
12.2012 - 10.2013
  • Responsible for recruitment and employee relations, salary and benefits administration, policy interpretation, compliance, training, EEO, ADA, Worker's Compensation and FMLA.
  • Worked a split shift supporting evening and overnight staff.

Recruiter/ Human Resources Generalist (Contract)

TRC STAFFING/Bonsal American
Charlotte, NC
06.2012 - 10.2012
  • Responsible for assisting the Senior Recruiters with reviewing applications and phone screening candidates.
  • Also worked a short-term contract position as an HR Generalist where I was responsible for recruitment, employee relations, salary and benefits administration, policy interpretation, compliance, training, EEO, ADA, Worker’s Compensation and FMLA.

Regional Human Resources Generalist

THE GEO GROUP, INC
Charlotte, NC
04.2008 - 05.2011
  • Support role for 38 Field Human Resources Staff in Eastern Region (Texas to East Coast) and liaison between Field and Corporate Human Resources.
  • Responsible for recruitment, employee relations, salary and benefits administration, policy interpretation, compliance, training, EEO, ADA, Worker’s Compensation and FMLA.
  • Headed HR Team during the start-up of two new facilities in Milton, Florida and Baldwin, Michigan. Partnered with Michigan Works to pilot pre-employment testing for Security Staff and virtual interviewing through InterviewStream. Prepared and conducted initial orientation for 200+ new hires.
  • Increased retention at the facilities by creating and implementing communication plans, open door policy and exit interviews. Achieved 92% participation during annual employee opinion survey and as a result implemented numerous changes such as company match for 401K and tuition reimbursement.
  • Reduced litigation by successfully investigating and resolving hotline complaints (Ethicspoint), disciplinary appeals, EEOC complaints, Worker’s Compensation and unemployment claims.
  • Coached Executive Staff in areas of company policy, procedures and employment law.
  • Conducted salary surveys and made recommendations to the Human Resources Director.
  • Monitored Performance Management to ensure reviews were completed in a timely manner.
  • Encouraged participation in company-wide Wellness Initiatives such as “Mission Slim Possible”, health fairs and walking programs.

Senior Field Human Resources Representative

FEDEX GROUND
Charlotte, NC
03.1999 - 12.2007
  • Headed day-to-day human resources activities for field locations in the Carolina Region (NC, SC, VA). Assisted in other regions as needed.
  • Recognized as Contractor Relations Specialist of the Month (October 2007). Ranked #1 Region company-wide 2 consecutive years.
  • Executed effective recruitment strategies to develop pool of highly qualified Package Handler, Driver andManagement candidates. Ensured 10% Driver back-up in pipeline and filled any open work areas in 2 week vacancy.
  • Built strong relationships with area colleges, Employment Security Commission, Chamber of Commerce, small business centers, etc.
  • Conducted information sessions, PowerPoint presentations and attended job fairs to attract candidates.
  • Improved retention in a high turnover industry by maintaining less than 14% turnover in Drivers and less than 190% in Package Handlers. Implemented action plans for areas that scored low on employee opinion surveys. Devised creative and cost-effective incentive and morale-boosting programs (including special events and a tiered awards structure) that increased employee satisfaction and productivity.
  • Headed social committee and United Way campaigns.
  • Attained 93% goal for training compliance. Trained Management Team on interviewing techniques, sexual harassment and best practices. Conducted workshops and one-on-one coaching sessions that contributed to sound hiring decisions.
  • Assisted with maintaining union-free work environment. Conducted round tables and retention team meetings to address employee/contractor issues and concerns.
  • Audited employee and driver files to ensure compliance with company, Federal and DOT regulations.

Human Resources Manager

A SOUTHERN SEASON
Chapel Hill, NC
05.1996 - 01.1999
  • Responsible for recruitment, employee relations, salary and benefits administration, policy interpretation, compliance, training, EEO, ADA, Worker’s Compensation, FMLA and payroll.
  • Reduced cost for company and employees by researching and implementing new health benefits package. Also administered company’s first 401K plan.
  • Created company’s first employee manual, job descriptions and internal newsletter.
  • Processed semi-monthly payroll on ADP system for 500 + employees (exempt, non-exempt and wait staff).
  • Recruited qualified candidates for retail, warehouse and restaurant. Represented company at Chamber of Commerce events, job fairs, college campus events, etc. Conducted training sessions on interviewing skills to middle school students.
  • Coached management in areas of company policy, procedures and employment law.
  • Supervised 2 full-time HR staff and 4 part-time administrative staff.

Education

Bachelor of Arts - Industrial/Organizational Psychology

UNIVERSITY OF NORTH CAROLINA AT CHARLOTTE
Charlotte, NC
07.1993

Skills

Human Resources, HR Department Startup, Employment Law, FMLA/ADA/EEO/WC, Mediation & Advocacy, Staff Recruitment & Retention, Employee Relations, Salary and Benefits Administration, HR Program/Project Management, Orientation & On-Boarding, Training & Development, Performance Management, HR Policies & Procedures

Affiliations And Professional Developement

  • SHRM, CASHRM, TSHRM (Director College Relations-1999), Optimist Club of Chapel Hill (Director-1999), UNCC Alumni Association
  • Successfully completed PHR/SPHR Study Course

Overview

20
20
years of professional experience

Similar Profiles

CREATE PROFILE