Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lois Wilmes

Cincinnati,OH

Summary

Dynamic and results-oriented professional with a proven track record in customer service and transportation, demonstrating a strong commitment to excellence. Recognized as a collaborative team player and effective leader, equipped with exceptional communication skills that foster positive relationships and drive team success. Highly adaptable and self-motivated, ready to embrace flexible scheduling to meet organizational needs. Authorized to work in the US for any employer, bringing a versatile skill set to contribute effectively in diverse environments.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Customer Service Representative (retired)

Fifth Third Bank-Union Center Branch
10.2016 - 05.2021
  • Assist bank customers with any issues they might have; present information about bank products and current promotions. Process customer transactions and handle large sums of cash with great attention to detail.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Asst. Supervisor-Transportation

Cincinnati Childrens Hospital
02.2004 - 06.2016
  • Responsible for ensuring that shuttle drivers are checked in and all routes are staffed and running as scheduled for the a.m. shift; complete mileage and passenger logs through Microsoft Excel; respond to calls and emails and attend to driver concerns via 2-way radio. Assist Dept. Supervisor in scheduling and evaluations of drivers; serve as a substitute driver when staffing is low.

Education

No Degree - Music Education

University of Cincinnati
Cincinnati, OH

Skills

  • Customer service
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Professional telephone demeanor
  • Payment processing
  • Route management
  • Critical thinking

Certification

  • State of Ohio Commercial Drivers License-Class B
  • Clean Driving Record

Timeline

Customer Service Representative (retired)

Fifth Third Bank-Union Center Branch
10.2016 - 05.2021

Asst. Supervisor-Transportation

Cincinnati Childrens Hospital
02.2004 - 06.2016

No Degree - Music Education

University of Cincinnati

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