LOIS KAY LEE

• Answered multi-line phone system; provided customer service to patients, answering or referring inquiries and scheduling appointments.
• Developed effective working relationships with team members across multiple departments.

• Provided customer service support to patients by responding promptly and courteously to requests regarding Release of Information documents.
• Provided prompt response to inquiries from internal staff members regarding scanned documents.
• Performed daily scanning of documents and ensured accuracy of data entry into the system.

*I WORKED HERE AS A SECOND JOB*

• Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
• Cleaned bathrooms, including toilets and sinks.
• Followed safety procedures when handling hazardous materials.

• Entered patient charges into the practice management system accurately and in a timely manner.
• Collaborated with other departments to resolve issues regarding incorrect data entries.
• Developed efficient methods for entering large volumes of data quickly while maintaining accuracy.