Lokender Jain
Summary
Experienced IT professional with 13+ years in the industry, including 8+ years in Technical Documentation for high-profile clients like Apple and Google.
Overview
14
14
years of professional experience
Work History
Senior Technical Writer
Google Fiber
02.2022 - Current
- Drafted playbooks and standardized Security and Privacy policies, authoring new policies to address evolving regulatory and operational needs, improving usability and compliance by ~25% across three teams
- Produced ISO 27001 audit-ready documentation for 8+ products by addressing 15+ compliance gaps through 10+ procedural documents and conducting gap analyses
- Facilitated the transition from Vendor Security Assessments (VSA) to Third-Party Risk Management (TPRM) by documenting processes, updating portal references, and tailoring an exception template
- Engineered the architecture of web documentation portals for Security and Privacy, Billing, and Networking-PMO teams in Cider V, leveraging Docs-as-Code principles with Markdown, HTML, and CSS, improving accessibility by ~30% for 100+ stakeholders
- Redesigned the information architecture of 50+ legacy documents during migration to g3doc, deprecating 100+ outdated files, reducing redundancy by ~40%, and enhancing navigation and user experience for 100+ team members
Technical Writer
Apple Maps Process Engineering
11.2018 - 12.2021
- Spearheaded the creation and maintenance of process documentation in Confluence, writing concise content for 250+ global resources in a 24/7 operational environment, aligning workflows with Software Development Life Cycle (SDLC) best practices, improving usability ratings by 40%
- Guided non-writers and junior team members in developing Application Programming Interface (API) integration guides, defining inputs, outputs, validation steps, and code samples to streamline communication with product management and engineering teams, reducing troubleshooting time by ~20%
- Conducted workshops to train teams on documentation best practices, editing techniques, API usage, and UAT procedures, enhancing workflow reliability for 10+ operational teams
- Built a centralized documentation portal, compiling educational materials to improve content discoverability and user experience for 250+ cross-functional users, boosting efficiency by ~30%
Technical Writer
Australia-Based Healthcare Project
01.2018 - 10.2018
- Performed copy editing and approved 40+ System Maintenance Technical Documents (SMTDs), ensuring clarity, accuracy, and alignment with stakeholder requirements, improving onboarding efficiency by ~20%
- Audited and verified 50+ technical content files with SMEs and Developers, ensuring relevance to operational needs
- Directed multi-volume documentation projects, maintaining a repository for SMTDs, HLDs, and LLDs used by 200+ stakeholders
- Selected for a competitive onsite role, with the stay extended from 4 to 12 weeks due to the exceptional quality and timely delivery of documentation
Technical Writer
Global Telecom and Logistics Projects
09.2016 - 12.2017
- Created 5+ user manuals and developer documentation for CRM modules, simplifying workflows for 150+ Customer Service Representatives (CSR)
- Converted 10+ technical requirements into actionable, well-structured documentation, improving usability and engagement across 5+ teams
- Resolved workflow redundancies, enhancing clarity and accuracy while addressing three of the most frequent application bugs reported by end users
Technical Writer
US-Based Healthcare Projects
06.2014 - 08.2016
- Produced 50+ SMTDs and 4 user manuals using FrameMaker 9, integrating visuals captured with RoboScreen Capture to enhance clarity and consistency for Medicare clients across 3 regions
- Centralized transition data into a documentation repository, reducing redundancy by ~20% and enhancing accessibility for stakeholders
- Reduced update cycles by ~25% through streamlined multi-version documentation workflows
Developer
US and UK-Based Projects
01.2011 - 03.2014
- Authored coding standards documentation, outlining best practices and refactoring approaches, reducing development errors by ~15%
- Improved performance and reduced query execution times by ~20% by optimizing Stored Procedures, Triggers, and Packages
- Implemented L1 Maintenance and Data Patch releases in User Acceptance Testing (UAT) and production environments, adhering to compliance and quality standards
- Collaborated with Data Modelers to construct scalable database designs, improving system response times by 30%
- Engineered comprehensive SQL queries to enhance cloud database performance, reducing data retrieval time from 7+ seconds to under 2 seconds
Education
Master of Science - Software Engineering
Birla Institute of Technology and Sciences (BITS)
12.2014
Bachelor of Science - Computers
Osmania University
05-2010
Skills
- Documentation and Content Management: Markdown, Confluence, g3doc, Google Workspace, Microsoft Office Suite, Adobe FrameMaker
- Development Tools and Technologies: GitHub, RoboScreen Capture, Visio, Gliffy
- Programming and Markup Languages: HTML, CSS, Markdown, XML, SQL, Java, C, C#
- Methodologies: Agile (Scrum, SPRINT), Waterfall, Lean
- Content Management Techniques: Docs-as-Code Principles, API Documentation
Summary Of Experience
- Delivered 30+ user guides, 10+ playbooks, API documentation, workflows, and process documents, migrating 1,000+ legacy files to modern platforms, improving usability for 500+ global users.
- Simplified complex technical concepts by interpreting source code (Java, C++, C#, HTML, XML, Markdown), boosting team collaboration and increasing project delivery speed by 30%.
- Leveraged in-house AI tools to identify documentation gaps, uncover critical information, generate meaningful SME queries, and streamline workflows, delivering high-quality content ~30% faster.
Timeline
Senior Technical Writer
Google Fiber
02.2022 - Current
Technical Writer
Apple Maps Process Engineering
11.2018 - 12.2021
Technical Writer
Australia-Based Healthcare Project
01.2018 - 10.2018
Technical Writer
Global Telecom and Logistics Projects
09.2016 - 12.2017
Technical Writer
US-Based Healthcare Projects
06.2014 - 08.2016
Developer
US and UK-Based Projects
01.2011 - 03.2014
Master of Science - Software Engineering
Birla Institute of Technology and Sciences (BITS)
Bachelor of Science - Computers
Osmania University
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