Overview
Work History
Education
Skills
Timeline
Generic

Lola Hill

Houston,TX

Overview

21
21
years of professional experience

Work History

Customer Service Lead

Walgreens
Houston, TX
03.2015 - 03.2025
  • Resolved customer complaints promptly and professionally.
  • Participated in team meetings to discuss strategies for improving customer satisfaction levels.
  • Provided accurate, valid, and complete information to customers.
  • Provided training support for new hires related to customer service processes and procedures.

Customer Service Representative

Sutherland Global
Houston, TX
01.2007 - 01.2014
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Physical Therapist Assistant

Stephanie Larry
, TX
03.2004 - 04.2007
  • Observed patients closely for any changes in symptoms or behavior that may require further evaluation or intervention by the Physical Therapist.
  • Prepared treatment areas with necessary equipment and supplies prior to patient's arrival.

Education

Medical Billingg And Coding -

Texas School of Business
Houston, TX
03-2009

High School Diploma -

Highlands
San Antonio, TX
01-1996

Skills

  • Customer service
  • Conflict resolution
  • Team leadership
  • Employee training
  • Customer relationship management
  • Data analysis

Timeline

Customer Service Lead

Walgreens
03.2015 - 03.2025

Customer Service Representative

Sutherland Global
01.2007 - 01.2014

Physical Therapist Assistant

Stephanie Larry
03.2004 - 04.2007

Medical Billingg And Coding -

Texas School of Business

High School Diploma -

Highlands

Similar Profiles

CREATE PROFILE
Lola Hill