Lola Houston
Umina Beach,NSW
Summary
Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Overview
4
4
years of professional experience
Work History
Waitress
Kefi in Koolewong
12.2024 - Current
- Provided excellent customer service, ensuring guest satisfaction through attentive and friendly interactions.
- Managed order processing efficiently, accurately relaying requests to kitchen staff for timely delivery.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards consistently.
- Assisted in training new staff members on restaurant procedures and customer service best practices.
- Resolved customer inquiries and complaints promptly, demonstrating problem-solving skills and maintaining positive dining experiences.
Pass Controller
The Box on the Water
11.2021 - 12.2024
- Managed order processing efficiently, accurately relaying requests to kitchen staff for timely delivery.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Education
High School Diploma -
Gosford High School
Gosford09-2025
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Decision-making
Timeline
Waitress
Kefi in Koolewong
12.2024 - Current
Pass Controller
The Box on the Water
11.2021 - 12.2024
High School Diploma -
Gosford High School