Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lola Jackson

Citrus Heights,CA

Summary

I am a friendly candidate with a passion for providing excellent customer service and facilitating guest satisfaction. Being a responsible cashier proficient in handling money, restocking merchandise and helping customers locate products. Also very flexible and hardworking. History of keeping work areas clean, neat and professionally arranged. Plus I have good listening skills combined with attentive and detail-oriented nature along with many other things helping keep a safe work environment!

Overview

2
2
years of professional experience

Work History

Guest Advisor

Spavia
12.2021 - 08.2023
  • Anticipated guests' needs, responded promptly and courteously and acknowledged each guest during busiest of times.
  • Explained amenities of property to guests and proactively maintained current knowledge of guest services status.
  • Learned and followed corporate safety policies and procedures and handled potential emergencies and alarms with calm professionalism.
  • Established and maintained positive working relationships with colleagues and modeled exemplary teamwork in front of guests.
  • Operated and proficiently navigated computer hardware and software applications and performed accurate data entry to optimize guest services.
  • Resolved guest complaints and followed up to confirm guest satisfaction with solution.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Education

High School Diploma -

Antelope High School
Antelope, CA
06.2023

Skills

  • Guest Experiences
  • Guest Relations
  • Merchandising Selection
  • Front Desk Management
  • Guest Interaction
  • Safety Policies and Procedures
  • Guest Safety
  • Product Upselling
  • Reading Comprehension
  • Sales Promotion

Languages

Sign Language
Limited Working

Timeline

Guest Advisor

Spavia
12.2021 - 08.2023

High School Diploma -

Antelope High School

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Lola Jackson