Professional with strong background in customer service and administrative support, ready to excel in anywhere needed. Excited to continue to develop effective communication, adaptability, and ability to work seamlessly with team members to achieve goals. Reliable and proactive in ensuring smooth daily operations and maintaining welcoming environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Operator/Pool Lifeguard
Sentry Insurance
10.2023 - 08.2025
Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries in a timely manner.
Participated in emergency response plans during monthly meetings to ensure skills are sharp, and protocol is fresh.
Verified emergency contact information, required waivers to be signed, and maintained clean equipment.
Resolved customer complaints professionally, implementing solutions to prevent future issues.
Required an official Red Cross Lifeguard Certification with First Aid and CPR.
Maintained attentiveness during lifeguard shifts.
Instructed swimming lessons for ages 3 month- 10 years old
Cubworld Aquatics Lifeguard
Chippewa Valley Council, Boy Scout Of America
06.2023 - 08.2024
Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
Monitored safety of guests in and around the lake.
Provided friendly customer service to guests and addressed concerns.
Maintained a clean and safe beach, performing necessary cleaning tasks on a daily basis.
Instructed merit badges such as kayaking, paddle boarding, swimming, snorkeling, and rowing to teens.
Taught basic fundamentals of swimming, and safety in the water to ages 6-10 years old.
Frequently cleaned dishes for 200+ campers during each session for 6 weeks.
Required 24/7 cooperation of staff members in emergencies for lost campers, or weather conditions.
Mandatory participation of staff members to perform flag services and announcements to campers and troop leaders.
Education
High School Diploma -
Stevens Point Area Senior High
Stevens Point
05-2025
Skills
Problem-solving skills
Time management
Hospitality services
Team building
Safety and security procedures
strong communitation
creativity
organization
Certification
Red Cross Lifeguard Certification in CPR and First Aid