LOLA LOMBARDI
Makawao,HI
Summary
Organized Front Desk Agent with strong interpersonal and computer skills. Background in customer service and support and accustomed to managing difficult client situations.
Overview
15
15
years of professional experience
Work History
Secretary
Sierra Emory
Haiku, HI
08.2014 - 10.2016
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Answered incoming calls, processed requests and relayed messages to appropriate personnel
Nurse Assistan
CNA Brion Becker/DDMR
Kula, Hawaii
10.2006 - 01.2016
- Maintained accurate records of patient care, condition, progress and concerns
- Monitored vital signs, such as blood pressure and pulse
- Responded appropriately to physical, emotional and developmental needs of patients.
- Helped patients move in and out of beds, baths, wheelchair and automobiles
- Scheduled and accompanied clients to medical appointments.
- Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces
- Documented patient intake and dietary requirements and assisted with feeding
Store Manager
Kaupo General Store
Hana, HI
07.2008 - 03.2013
- Store keeper | Kaupo Store | Kaupo, Hawaii Conducted store inventories weekly
- Extensive knowledge of Maui accumulated while working at Kaupo Store
- Customer services skills refined to accommodate the Maui tourist and all their desires on their vacation
- Reported to the store owner regarding all store and staff issues
- Reordered inventory when it dropped below predetermined levels
- Counted cash drawers and made bank deposits
- Examined merchandise to verify that it was correctly priced and displayed
- Completed profit and loss performance reports
- Generated repeat business through exceptional customer service
Hostess
Makawao Steak House
Makawao, HI
06.2007 - 07.2009
- Supported servers, food runners and bussers with keeping dining area ready for every guest
- Demonstrated genuine hospitality while greeting and establishing rapport with guests
- Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking
Concierge
Sharon Johnson
Woodside, California
04.2004 - 10.2006
- Escorted guests to their assigned rooms, including transporting their luggage
- Collaborated with maintenance and housekeeping
- Solicited feedback through questionnaires to evaluate levels of guest satisfaction
- Recruited and trained new members of the guest service team.
- Greeted and welcomed all hotel guests with a smile
- Resolved service-related problems in a timely manner
- Verified that personal and payment information on guest accounts was accurate and complete
- Supported local sports teams, museums, restaurants and other tourist-oriented spots by promoting events to hotel guests
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays
Housekeeper
Patricia Steele
Olinda, Hawaii
03.2002 - 06.2004
- Cleaned and changed bedspreads, blankets and mattresses
- Cleaned walls, windows, shades and curtains
- Polished glass surfaces and windows
- Disinfected and mopped bathrooms to keep them sanitary and clean.
- Spot cleaned walls, carpets and light fixtures
- Moved chairs, desks and beds around rooms to clean behind and underneath them
- Cleaned and buffed tile floors using industrial cleaning equipment.
- Waxed and polished wood floors and other woodwork
Education
Associate of Applied Science - Sustainable Agriculture
University of Hawaii Maui Campus
Kahului, Hawaii2014
Skills
- Front desk experience
- Courteous
- Concierge background
- Hospitality background
- Compassionate caregiver
- CPR/First Aid certified
- Detail-oriented
- QuickBooks
- Microsoft Office
- Apple computer efficiency (IPADS, etc)
- Telephone etiquette
Timeline
Secretary
Sierra Emory
08.2014 - 10.2016
Store Manager
Kaupo General Store
07.2008 - 03.2013
Hostess
Makawao Steak House
06.2007 - 07.2009
Nurse Assistan
CNA Brion Becker/DDMR
10.2006 - 01.2016
Concierge
Sharon Johnson
04.2004 - 10.2006
Housekeeper
Patricia Steele
03.2002 - 06.2004
Associate of Applied Science - Sustainable Agriculture
University of Hawaii Maui Campus
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