Lola Richardson
Tariffville,CT
Summary
High-energy person with proven leadership, critical thinking and project management abilities gained during 10-year administrative career. Experienced in managing clerical requirements of logistics office and highly responsive to dynamic business conditions. Smoothly organize resources to keep teams efficient and achieve daily targets. In previous years was employed as CNA and that experience evolved into a passion. The passion turned into going back to school and become a Registered Nurse. Currently working as an administrative assistant while going to school however the true passion is medicine and am looking forward to a new start.
Overview
10
10
years of professional experience
Work History
Office Administrator
State Line Propane
Granby, United States
09.2018 - Current
- Interacted with customers by phone, email or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Delivered clerical support by handling range of routine and special requirements.
- Trained new employees on administrative procedures, company policies and performance standards.
- Supported the Sales team with proactive correspondence management, document coordination and customer relations.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Booked flights, car rentals and hotel accommodations for business travel for all of the management teams.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
Administrative Office Manager
Scott Transportation
East Windsor, CT
09.2011 - 12.2017
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coordinated internal company-wide meetings, executive committee meetings, conferences and staff meetings.
- Planned and executed company events such as year-end holiday party, meetings and staff mixers to promote office morale and cohesion.
- Developed and implemented policies and procedures and scaled for growth.
- Coordinated with office head to establish and monitor operating budget.
- Assisted office head in planning and execution of office renovation by coordinating movement of office furniture, files and employees during construction.
- Designed office space and worked with construction and utility contractors.
- Maintained extensive investment files and all archives for all managed funds.
Education
Bachelor of Science - Nursing
Goodwin College
East Hartford, CTAssociate of Science - Nursing
Goodwin College
East Hartford, CT06.2022
High School Diploma -
Richardson High School
Richardson, TX05.1999
Skills
- Recruitment and Hiring
- Staff Development and Training
- Team Management and Supervision
- Quality Assurance
- Handling Customer Complaints
- Performance Management
- Decision Making
- Microsoft Office
- Maintenance Coordination
- Adaptable and Resilient
- Confidence and Drive
- Administration and Operations
- Friendly and Relatable
- Multitasking and Prioritization
- Meeting Coordination and Support
- Goal Setting
Timeline
Office Administrator
State Line Propane
09.2018 - Current
Administrative Office Manager
Scott Transportation
09.2011 - 12.2017
Bachelor of Science - Nursing
Goodwin College
Associate of Science - Nursing
Goodwin College
High School Diploma -
Richardson High School
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