Lola Riojas
San Antonio,TX
Summary
Dynamic barista with proven expertise at PJ's Coffee, excelling in espresso machine operation and up-selling. Recognized for enhancing customer loyalty through clear communication and personalized service, consistently achieving high satisfaction scores. Skilled in multitasking and maintaining a positive environment, while ensuring efficient beverage preparation and adherence to safe food handling practices.
Overview
1
1
year of professional experience
Work History
Barista
PJ's Coffee
06.2024 - 01.2025
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Promoted additional items with beverages, increasing store sales.
- Helped management keep adequate supply on hand by notifying of shortages.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Packaged bagels, muffins and other food items for customer purchase.
- Followed exact recipes for mixing and preparing beverage and food items.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
No Degree -
TMI Episcopal
San Antonio, TX05-2026
Skills
- Up-selling
- Dining room maintenance
- Opening and closing duties
- Espresso machine operation
- Speedy and efficient
- Positive and professional
- Coffee brewing
- Ordering procedures
- Sales expertise
- Coffee machinery
- Problem-solving
- Multitasking and organization
- Time management
- Safe food handling practices
- Hospitality and accommodation
- Clear communication
- Cash register operation
- Food preparation
Timeline
Barista
PJ's Coffee
06.2024 - 01.2025
No Degree -
TMI Episcopal
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