Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Lola Sacco

Winter Garden,FL

Summary

Detail-oriented customer service professional with hands-on experience in client relations, business operations, and conflict resolution. Proven ability to manage scheduling, handle customer concerns, and maintain accurate records — all key skills in property management. Known for strong communication, organization, and a service-first mindset, ready to transition into property management support roles.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Enterprise Payment Systems
Orlando, FL
01.2024 - Current
  • Provided frontline customer support, addressing inquiries, complaints, and account issues with professionalism.
  • Documented customer interactions and followed up on unresolved issues to ensure satisfaction.
  • Collaborated with team members to streamline processes and improve customer experience.
  • Managed high call volumes while maintaining a positive, solution-oriented attitude.



Salon Owner

Lola Sacco
Ocoee, FL
01.2025 - 04.2025
  • Built lasting client relationships through exceptional service, personalized care, and consistent follow-up.
  • Handled customer concerns with professionalism, resolving issues quickly to maintain client satisfaction and loyalty.
  • Managed business operations, including scheduling, payments, inventory, and customer communications.
  • Promoted products and services effectively, driving repeat business and word-of-mouth referrals.





Hairstylist

Hailey Holland Hair Salon
Oviedo, FL
03.2024 - 01.2025
  • Delivered personalized services to clients while promoting products and services.
  • Built strong client relationships leading to repeat business and referrals
  • Managed scheduling, payments, and customer records with attention to detail.
  • Handled customer concerns with professionalism, ensuring high satisfaction rates.



Education

Cosmetology License -

Paul Mitchell The School
Oviedo, FL
11-2023

High School Diploma -

West Orange Technical Collage
Ocoee, FL
06-2022

Skills

  • Customer service
  • Conflict resolution
  • Data entry
  • Relationship building
  • Effective communication

Timeline

Salon Owner

Lola Sacco
01.2025 - 04.2025

Hairstylist

Hailey Holland Hair Salon
03.2024 - 01.2025

Customer Service Representative

Enterprise Payment Systems
01.2024 - Current

Cosmetology License -

Paul Mitchell The School

High School Diploma -

West Orange Technical Collage

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