Summary
Overview
Work History
Education
Skills
Summary of previous experience
Key system skills and certifications
Timeline
Generic

Lola Smith

Sachse,TX

Summary


Knowledgeable Business Development Representative with a strong background in driving lead generation and qualifying prospective clients. Proven track record in developing client relationships and streamlining outreach strategies. Demonstrated ability to communicate effectively and collaborate with sales teams to achieve targets.

Overview

18
18
years of professional experience

Work History

Business and Sales Development Representative

Trintech
04.2021 - 11.2024
  • Responsible for researching prospect companies, finding relevant stakeholders and scheduling discovery calls with those stakeholders
  • Top Business Development Representative in scheduling discovery calls for 11 of 13 quarters
  • Built and managed top of funnel pipeline to maintain high volume of activity.
  • Used data analytics to identify and track sales trends and develop actionable insights.
  • Established relationships with prospects to promote product understanding leading to introduction/discovery sales calls.

Substitute Teacher

Wylie ISD
01.2018 - 11.2019
  • As a substitute teacher I worked with all ages of students from K-12 grades
  • Additionally, I worked with disabled students for k-6 grades
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Assisted in preparing, executing, and teaching lesson plans for all ages

Senior Call Center Coordinator

True Results (AIGB)
10.2006 - 01.2017
  • Initial team member for new call center to start mass scheduling of informational seminars and individual appointments.
  • Developed the process and scripting for successful management for incoming leads.
  • Co-authored the call center training manual
  • Responsible for training of new employees
  • Increased client base by identifying potential customers and initiating strategic outreach.
  • Managed Sales Pipeline
  • Assigned representatives their workload and monitored individual progress
  • Continuously updated knowledge about company products/services to provide accurate information and maintain credibility with clients.
  • Enhanced the quality of support provided by conducting ongoing training sessions for call center staff.
  • Coached and mentored team members for improved performance, leading to higher overall customer satisfaction ratings.

Business Development Subcontractor

One Network Enterprises
01.2012 - 06.2013
  • Worked with Account Executive to increase client base by identify potential customers and initiating strategic outreach.
  • Consistently met or exceeded goals, contributing significantly to the overall success of the team.
  • Maintained extensive knowledge of company products and services to maximize success in customer outreach.
  • Expanded business through effective network development, identifying new, and prospective clients.

Education

Associate of Applied Science Degree - Web Design

Internet Communication Certificate - Multimedia

Skills

  • Cold calling
  • Customer relationship building
  • Lead qualification
  • Excellent Communication skills
  • Ability to build quick rapport
  • SalesForcecom
  • Sales Prospecting Software
  • Efficient
  • Dependable
  • Strong Closer
  • Well-organized
  • Experienced Team Leader
  • Professional Appearance
  • Effective Problem Solver

Summary of previous experience

  • Assistant Manager, Pet Supplies Plus, Retail
  • Office Manager, Medical Coding Institute
  • Quality Control Inspector, Texas Instruments
  • Database Coordinator and Trainer, ElectroSpace/Raytheon
  • Contract Negotiator/Quality Control Inspections, Defense Logistics Agency

Key system skills and certifications

  • Associate of Applied Science Degree (Web Design)
  • Internet Communication Certificate (Multimedia)
  • Outlook
  • Microsoft Office (Word, Excel, PowerPoint)
  • Various Customer Relationship Management (CRM) Systems (Salesforce, NetSuite, Sage)



Timeline

Business and Sales Development Representative

Trintech
04.2021 - 11.2024

Substitute Teacher

Wylie ISD
01.2018 - 11.2019

Business Development Subcontractor

One Network Enterprises
01.2012 - 06.2013

Senior Call Center Coordinator

True Results (AIGB)
10.2006 - 01.2017

Internet Communication Certificate - Multimedia

Associate of Applied Science Degree - Web Design

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Lola Smith