Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Recommendations
Timeline
Generic

Lola Washington

Cincinnati,OH

Summary

Dynamic Certified Community Health Worker and Administrative Assistant with a proven track record. Community Health Worker with 4 years of experience in fast-paced positions. Committed to helping community members improve wellness through hands-on support and education. Excelled in leveraging Microsoft Office and public outreach to enhance community health and streamline office efficiency. Demonstrated expertise in care plan development and excellent communication, significantly improving client engagement and operational productivity.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Certified Community Health Worker

Talbert House / HCAN
04.2021 - Current
  • Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
  • Worked directly with patient treatment teams and participated in care coordination procedures.
  • Monitored and documented participants' progress toward individualized health goals.
  • Facilitated health screenings with follow-up care to target specific issues.
  • Promoted access to healthcare services for underprivileged populations through community outreach efforts.
  • Developed and maintained relationships with community partners to build program scope.
  • Increased awareness of available resources by organizing and participating in community health fairs and events.
  • Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.

Administration Assistant

Talbert House
09.2020 - 04.2021
  • Recorded and tracked operational expenses to identify and eliminate wasteful spending.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Consulted with leadership to identify processes requiring improvement to support growth and success.
  • Created and maintained databases to track and record customer data.
  • Developed strategies to streamline and improve office procedures.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Administrative Assistant

National Youth Advocate Program
08.2018 - 03.2020
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Scheduled office meetings and client appointments for staff teams.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Education

Associate of Science - Paralegal

Brown Mackie
1011 Glendale- Milford Rd
06.2005

High School Diploma -

Woodward High School
7001 Reading Road
05.1998

Skills

  • Public outreach
  • Referral Coordination
  • Community-based resources
  • Home Visiting
  • Case Needs Assessments
  • Goal Setting
  • Community Relations
  • Community Outreach
  • Blood Pressure Screening

Accomplishments

  • Supervised team of 14 staff members.
  • Charting - Developed and organized charts for all new and current patients, routinely updating information for physician reference.
  • Vitals Testing - Measured an average of 30 patients' weight, height, body temperature, pulse rate and blood pressure daily.
  • Human Resources - Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing new hire manuals.

Certification

  • Certified Community Health Worker, HCAN - 3 Years
  • Certified Medical Assistant, - Talbert House - 2 Years
  • Birth Doula- Training - 6 Months

Recommendations

Lola Washington Administrative Specialist/Medical Assistant Talbert House Walnut Hills 


Dear Lola, I write to personally recognize and thank you for your hard work and dedication here at Talbert  house. Whether you have been with the organization for two years or ten years, I want you to  know that you are what makes the organization a huge success. Your hard work, caring  personality and professionalism have been recognized as making a huge difference that is not  only visible in the services provided to patient, but also in the lives of our taffs and colleagues as  well. The quality of your work performance has also been recognized as excellent, quality  driven, and remarkable.  On behalf of the Talbert house team I thank you for this and wish you every success in your  school and work endeavors. We look forward to your continuous growth and development in the  future. Best Regards, Cleopatra Enakhena PMHNP-BC

Timeline

Certified Community Health Worker

Talbert House / HCAN
04.2021 - Current

Administration Assistant

Talbert House
09.2020 - 04.2021

Administrative Assistant

National Youth Advocate Program
08.2018 - 03.2020

Associate of Science - Paralegal

Brown Mackie

High School Diploma -

Woodward High School

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