Summary
Overview
Work History
Education
Skills
Timeline
Work Availability
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Lola Williams

Birmingham,AL

Summary

Proven track record in enhancing customer satisfaction and streamlining order processes at JCPenny, showcasing exceptional time management and customer service skills. Excelled in high-pressure environments, significantly contributing to team efficiency and operational improvements. Demonstrated expertise in order fulfillment and POS operations, embodying a results-driven approach with a focus on achievement. Key skills in problem-solving and attention to detail, eager to learn and develop in collaborative environment. Brings background in customer interaction and time management, with focus on meeting deadlines and maintaining high-quality standards. Ready to use and develop strong analytical and communication skills in [Desired Position] role.

Overview

1
1
year of professional experience

Work History

Omnichannel Associate

JCPenny
11.2023 - 09.2024
  • Streamlined order fulfillment processes, ensuring accurate picking and packing of items for shipment.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Boosted customer satisfaction by assisting with product inquiries, locating items, and providing relevant information.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.

Carhop Server

Sonics Drive In
06.2023 - 09.2023
  • Handled cash transactions accurately, providing correct change and processing credit card payments securely.
  • Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
  • Ensured timely delivery of food and beverages to customers, prioritizing exceptional service.
  • Assisted in training new hires, ensuring they were equipped with the necessary skills and knowledge to provide exceptional customer service.

Education

High School Diploma -

Huffman Highschool
950 Springville Rd, Birmingham, AL 35215
05-2025

High School Diploma -

Mattie T. Blount Highschool
5450 Lott Rd, Prichard, AL 36613
10-2024

High School Diploma -

Anniston Highschool
1301 Woodstock Ave. Anniston. AL. 36207
10-2023

Skills

  • Customer Service
  • Time Management
  • Attention to Detail
  • Order Fulfillment

  • Point of sale operation
  • Store recovery
  • Organization

Timeline

Omnichannel Associate

JCPenny
11.2023 - 09.2024

Carhop Server

Sonics Drive In
06.2023 - 09.2023

High School Diploma -

Huffman Highschool

High School Diploma -

Mattie T. Blount Highschool

High School Diploma -

Anniston Highschool

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Lola Williams