Summary
Overview
Work History
Education
Skills
Timeline
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Loleata Fields

Loleata Fields

Fort Worth,TX

Summary

Experienced, customer service leader with over ten years of experience in customer service support, case management, escalations, and resolutions. Excited to bring my proven technical skills and passion for customers to your organization.

Overview

8
8
years of professional experience

Work History

Research Analyst

Freedom Mortgage Corporation
Dallas, TX
07.2021 - 06.2023
  • Managed inbound emails to respond to inquiries and resolve concerns.
  • Resolve payment issues efficiently to improve customer satisfaction and loyalty.
  • Deliver step-by-step instructions to clients on navigating system and explained self-service options.
  • Provide billing procedures, processed payments and provide payment option.

Collection Agent

Selene Finance
Dallas, TX
10.2020 - 06.2021
  • Made outbound calls to obtain payments on delinquent account.
  • Reviewed accounts to determine payment plan compliance.
  • Secured payments by following up with customers which disregarded promise to pay.
  • Processed payments over phone and set up recurring drafts.

Provider Claims Representative

Southwestern Health Resources
Fort Worth, TX
10.2016 - 08.2019
  • Ensure all payment documents from all sources are prepared and posted accurately and in a timely manner.
  • Monitor applicable payer contractual adjustments to ensure accordance with the department’s adjustment policy.
  • Collect supporting data and analyze information to make decisions regarding accuracy of billing.

Customer Experience Agent

Stericycle Inc
Fort Worth, TX
09.2015 - 08.2016
  • Processes inbound and outbound customer service calls.
  • Takes and dispatches messages accurately while following strict protocols provided by clients.
  • Worked on special projects, as needed.
  • Ensures compliance with all company policies and procedures.
  • Keeps Team Leads and Supervisors informed of questions or issues via telephone or e-mail, as required.

Education

High School Diploma -

Polytechnic High School
Fort Worth, TX
05.1999

Skills

  • Call Center Support
  • Conflict Resolution
  • Billing Support
  • Data entry
  • Policies and Procedures

Timeline

Research Analyst

Freedom Mortgage Corporation
07.2021 - 06.2023

Collection Agent

Selene Finance
10.2020 - 06.2021

Provider Claims Representative

Southwestern Health Resources
10.2016 - 08.2019

Customer Experience Agent

Stericycle Inc
09.2015 - 08.2016

High School Diploma -

Polytechnic High School

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