Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Loleta Bell

Kalamazoo,MI

Summary

Dynamic and goal-oriented professional with a proven track record at Avis Budget Group, excelling in customer service and upselling strategies. Recognized for enhancing client satisfaction and fostering strong relationships, while effectively managing rental transactions. A reliable team player skilled in problem-solving and active listening, dedicated to delivering exceptional results.

Overview

11
11
years of professional experience

Work History

Rental Sales Agent

Avis Budget Group
Atlanta, GA
01.2023 - 02.2025
  • Maximized revenue by recommending appropriate rental products and upselling services.
  • Increased customer satisfaction by providing excellent service and addressing client needs promptly.
  • Established strong rapport with clients, leading to repeat business and referral opportunities.
  • Maintained a high level of professionalism, ensuring positive experiences for clients during interactions.
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Managed reservations efficiently, reducing wait times for customers upon arrival at the location.
  • Delivered exceptional customer care through prompt responses to inquiries via phone calls or emails.

Women's Shelter Supervisor

Kalamazoo Gospel Mission
Kalamazoo, MI
01.2014 - 08.2020
  • Streamlined the intake process for new clients, resulting in reduced wait times and increased satisfaction.
  • Managed a team of case managers, providing supervision, guidance, and professional development opportunities.
  • Provided crisis intervention support to clients experiencing emotional or psychological distress, connecting them with appropriate resources as needed.
  • Facilitated community outreach events to raise awareness about homelessness issues and available resources at the shelter.

Education

Diploma - All

Decatur High
Decatur, MI
06.2000

Skills

  • Team player mentality
  • Reliability and punctuality
  • Goal-oriented mindset
  • Rental transactions
  • Rental agreement
  • Resident onboarding
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Multitasking
  • Active listening
  • Effective communication

Accomplishments

Integrity Award

Timeline

Rental Sales Agent

Avis Budget Group
01.2023 - 02.2025

Women's Shelter Supervisor

Kalamazoo Gospel Mission
01.2014 - 08.2020

Diploma - All

Decatur High
Loleta Bell