Summary
Overview
Work History
Education
Skills
References
Activities
Timeline
Generic

Loletia Horton

Baltimore,MD

Summary

Experienced with guest interactions and providing top-tier service. Utilizes strong communication skills to resolve guest concerns efficiently.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.

Overview

10
10
years of professional experience

Work History

Guest Services Associate

The Fresh Market
09.2023 - Current
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Built relationships with customers to encourage repeat business.

Personal Care Assistant

Absolute Home Health Care
05.2018 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.

Reservation Agent

MTA Mobility
02.2015 - 12.2017
  • The part-time Mobility Reservation Agent will speak with customers by telephone and will schedule transportation services to individuals covered under the ADA (Americans with Disabilities Act) who have a permanent or temporary disability
  • The Agent will answer inquiries in a professional, timely and accurate manner while entering data into a specialized computer application system at the same time
  • Must be able to work in a fast-paced structured professional environment and be able to research and resolve customer concerns

Education

Associate of Applied Science - Radiography

The Community College of Baltimore County
Catonsville, MD
01-2027

GED -

The Community College of Baltimore County
Catonsville, MD
12-2018

Skills

  • Proficient Care-Taker
  • Proficient People Skills
  • Time management
  • Issue resolution
  • Guest engagement and assistance

References

  • Tashia Cole-White, Lead Infant Teacher, (443) 615-9874
  • Sha'tera Harris, Price Rite, (410) 504-4409
  • Ranada Tillman, Chesapeake Urology, (443) 681-8188

Activities

Volunteer, Dr. Lillie M. Jackson Elementary School, Baltimore, MD, 2006, Teacher’s aide

Timeline

Guest Services Associate

The Fresh Market
09.2023 - Current

Personal Care Assistant

Absolute Home Health Care
05.2018 - Current

Reservation Agent

MTA Mobility
02.2015 - 12.2017

Associate of Applied Science - Radiography

The Community College of Baltimore County

GED -

The Community College of Baltimore County

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Loletia Horton