Steven Nieves
Summary
Detail-oriented Guest Services Associate with over seven years of experience. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner. Friendly professional with a background overseeing guest issues. Poised and patient successful working closely with broad range of different personalities. Pleasant and compassionate individual offering exemplary customer service and support. Seeking a position in Communications and Social Media.
Overview
10
10
years of professional experience
1
1
Certification
Work History
GUEST SERVICES ASSOCIATE
Garnet Health Medical Center
06.2020 - Current
- Greet guests at front desk and manage check-in process
- Explain details regarding property and visitation guidelines
- Greet daily visitors and customers upon arrival, offer assistance and answer questions to build rapport and retention
- Attend to needs of visitors by aiding and providing customer service in fast-paced environment.
FRONT DESK ATTENDANT
Crunch Fitness
05.2019 - Current
- Greet guests at front desk and manage check-in process
- Explain details regarding property, including memberships, facility, equipment, and amenities
- Greet daily visitors and customers upon arrival, offer assistance and answer questions to build rapport and retention
- Attend to needs of visitors by aiding and providing customer service in fast-paced environment.
CREW MEMBER
Dunkin' Donuts
08.2015 - 03.2019
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders
- Wiped counters, moped floors, and sanitized equipment to maintain clean food prep and dining areas
- Filled and mixed coffee beverages
- Processed payments and counted change to complete transactions
- Operated as full-service food provider in establishment by taking orders, preparing meals and collecting payments.
Intern
EC Media Group, LLC
02.2018 - 05.2018
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
HOST/FOOD EXPEDITOR
Buffalo Wild Wings
11.2014 - 03.2015
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Checked and restocked server areas and organized and got change for front counter
- Documented reservations, alerted servers and managers of large groups and prepared seating
- Informed servers of newly seated parties for speedy service
- Monitored meal preparation to ensure timely delivery and guest satisfaction
- Loaded trays with accessories, including eating utensils, napkins, and condiments.
HOURLY ASSOCIATE
Panera Bread
05.2014 - 02.2015
- Operated as full-service food provider in establishment by preparing meals
- Maintained effective supply levels by counting, monitoring, and restocking food and dry goods
- Wiped counters, moped, and sanitized equipment to maintain clean food prep and dining areas
- Performed shift change tasks each day to keep store efficient and neat
- Prepared recipe ingredients by washing, peeling, cutting, and measuring
- Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
Education
Bachelor of Arts - Strategic Communication
State University of New York At New Paltz
New Paltz, NY12.2023
Associate in Applied Science - New Media
Orange County Community College
Middletown, NY05.2019
High School Diploma -
Middletown High School
Middletown, NY06.2013
Skills
- Proficient with Adobe
- Proficient in Social Media
- Proficient in Microsoft Office
- Guest Registration
- Problem-Solving Skills
- Positive Working Relationships
- Hospitality Services
Certification
CPR Certified
Timeline
GUEST SERVICES ASSOCIATE
Garnet Health Medical Center
06.2020 - Current
FRONT DESK ATTENDANT
Crunch Fitness
05.2019 - Current
Intern
EC Media Group, LLC
02.2018 - 05.2018
CREW MEMBER
Dunkin' Donuts
08.2015 - 03.2019
HOST/FOOD EXPEDITOR
Buffalo Wild Wings
11.2014 - 03.2015
HOURLY ASSOCIATE
Panera Bread
05.2014 - 02.2015
Bachelor of Arts - Strategic Communication
State University of New York At New Paltz
Associate in Applied Science - New Media
Orange County Community College
High School Diploma -
Middletown High School
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