MEMORY RUFARO ANTONIO
Communications Officer/Front Desk Officer
Chinhoyi,Zimbabwe
Overview
6
6
years of professional experience
Work History
GUEST SERVICES ASSOCIATE
PALM RIVER HOTEL
Victoria Falls, Zimbabwe
01.2021 - Current
- Greeting all guests immediately with a friendly and sincere welcome
- Assisting guests upon arrival and departure process, including opening and closing of guest accounts
- Conducting myself in a professional and courteous manner at all times in physical and verbal interactions with guests or colleagues
- Responding to escalated guest concerns in a considerate, professional and positive manner by showing empathy and listening actively
- Maintaining current knowledge of the hotel's regular events and special functions by reviewing all available data in order to provide guests with accurate and up-to-date information to answer questions and handle any special requests
- Providing cash and guest account services at the Guest Services desk such as accepting cash payments, cashing personal or Traveler's checks or exchanging foreign currencies
- Providing all services of the Guest Services desk; including, but not limited to: tracing missing luggage, babysitting arrangements, cash services, safety deposit box service, lost and found service
- Assisting international and domestic guests with everyday activities maintaining guest relation standards and ensuring maximum guest satisfaction
- Taking ownership and accountability for reacting to guest feedback and requests effectively and efficiently by maintaining knowledge of all guest ratings and comments
- Handling guest issues or concerns, record relevant details into the hotel capturing database and ensure timely resolution and guest follow-up
- Attending meetings, training activities, courses and all other work-related activities as required
RECEPTIONIST
ADRA ZIMBABWE
, Zimbabwe
01.2019 - 01.2020
- Company Overview: (NGO)
- Greeted visitors warmly, addressed inquiries, and provided timely assistance
- Ensured seamless check-in and appointment scheduling processes
- Answered and directed phone calls with professionalism and efficiency
- Responded to emails, managed mail, and ensured prompt follow-up
- Coordinated schedules, appointments, and meetings for staff and management
- Maintained accurate electronic calendars and ensured timely reminders
- Managed inventory, monitored office supplies, and ordered replenishments as needed
- Performed data entry tasks and maintained accurate records
- Ensured reception area cleanliness, organization, and presentation
- Scheduled corporate travel arrangements efficiently
- Prioritized tasks, addressed errors promptly, and delegated responsibilities
- Set goals, established deadlines, and maintained productivity
- Handled complaints professionally and resolved issues efficiently
- Performed miscellaneous tasks as assigned
- (NGO)
Skills
- Cash Handling
- Administrative Skills
- Making reservations
- Professional Appearance
- Skilled in Microsoft Office and Adobe photoshop
Timeline
GUEST SERVICES ASSOCIATE
PALM RIVER HOTEL
01.2021 - Current
RECEPTIONIST
ADRA ZIMBABWE
01.2019 - 01.2020