LOLINI FIFITA
Sandy
Summary
Dynamic professional with a proven track record at Budget Car Rental, excelling in problem-solving and client management. Enhanced customer satisfaction through effective communication and timely issue resolution. As a freelancer, delivered high-quality work and strategic recommendations, fostering strong client relationships and driving continuous improvement in business processes.
Overview
26
26
years of professional experience
Work History
Freelancer
Self Employed Services
Sandy, UT
04.2007 - Current
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Strengthened client relationships with consistent communication and timely project updates.
- Conducted thorough research to provide well-informed recommendations for clients'' strategic decision-making processes.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
Customer Service Supervisor
Budget Car Rental
SLC,UT
02.2000 - 03.2007
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
Education
GED -
RICKS COLLAGE
REXBURG,ID08-1984
ALTALOMA HIGH
Rancho Cucamonga, CA06-1981
Skills
- Problem-solving
- Time management
- Attention to detail
- Customer support
- Content writing
- Translation services
- Client communication
- Client management
Languages
Tonga
Professional Working
Timeline
Freelancer
Self Employed Services
04.2007 - Current
Customer Service Supervisor
Budget Car Rental
02.2000 - 03.2007
GED -
RICKS COLLAGE
ALTALOMA HIGH