LOLINI FIFITA
Sandy
Summary
Dynamic professional with a proven track record at Budget Car Rental, excelling in problem-solving and client management. Enhanced customer satisfaction through effective communication and timely issue resolution. As a freelancer, delivered high-quality work and strategic recommendations, fostering strong client relationships and driving continuous improvement in business processes.
Overview
26
26
years of professional experience
Work History
Freelancer
Self Employed Services
04.2007 - Current
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Strengthened client relationships with consistent communication and timely project updates.
- Conducted thorough research to provide well-informed recommendations for clients'' strategic decision-making processes.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
Customer Service Supervisor
Budget Car Rental
02.2000 - 03.2007
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
Education
GED -
RICKS COLLAGE
REXBURG,ID08-1984
ALTALOMA HIGH
Rancho Cucamonga, CA06-1981
Skills
- Problem-solving
- Time management
- Attention to detail
- Customer support
- Content writing
- Translation services
- Client communication
- Client management
Languages
Tonga
Professional Working
Timeline
Freelancer
Self Employed Services
04.2007 - Current
Customer Service Supervisor
Budget Car Rental
02.2000 - 03.2007
GED -
RICKS COLLAGE
ALTALOMA HIGH
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